Jobs for People with MS: National MS Society

Summary The Mental Health Social Work Program Coordinator serves in a full-time capacity within the Mental Health Service (MHS) within the VA Detroit Healthcare System. The incumbent is part of the Mental Health Homeless Programs Section. . Responsibilities The incumbent is responsible for the oversight of six distinct program areas which include the Community Resource and Referral Center (CRRC), Grant Per Diem (GPO), Contract Residential (CR), Veteran Justice Outreach (VJO), Prevention, and the Healthcare for Homeless Veteran (HCHV) walk-in and outreach clinics The incumbent has significant personnel management responsibilities for both professional and non-professional employees. The incumbent provides direct administrative management of the clinical supervisory staff who oversee the HCHV program and CRRC program and the Veteran Justice Outreach Coordinators who serve in jails and courts across the five-county region. The incumbent also provides direct supervision to the Grant Per Diem and Contract Residential Liaisons who work across the five-county service area providing oversight to VA grants and contracts. This position supervises a significant number of staff ranging from limited licensed staff (GS 9) to advanced practice incumbents and supervisors (GS-12). The staff is an interdisciplinary team ranging from social workers, psychologists, peer support specialists, and vocational rehabilitation/community employment specialists. The incumbent is responsible for monitoring all phases of programming and coordination of clinical and case management services to Veterans served in the program. This position is highly public-facing and the incumbent will have significant travel and involvement with the community including, but not limited to liaising with the Continuums of Care and community-based service providers. The incumbent is the VA point of contact for the National Hotline and is the point of contact for all regional Stand Downs. The incumbent is responsible for the Health Care for Homeless Veterans (HCHV) program resources, technical assistance, and fiscal management and oversight especially as it relates to billing verifications for the HCHV Contracted Residential Services (CRS) and Grant and Per Diem (GPO) programs. Additional duties include: The incumbent is responsible for conducting required program audits for the HCHV CRS program in areas of fiscal, clinical practice, and contracting. Develops and implements regulations, policies, procedures, and protocols for the HCHV Outreach Programs including but not limited to CRRC service center and walk-in clinic, GPO, CR, Prevention, VJO, and HCHV walk-in and outreach clinics Supervises HCHV Outreach supervisors and frontline staff within the Grant Per Diem and Contract Residential Programs Has programmatic management responsibility for affiliated disciplines: psychiatry, psychology, nursing, occupational therapy, vocational rehabilitation, and peer support Provides executive oversight of the HCHV Outreach Program as defined in prevailing HPO directives and recommendations Represents the VA at community meetings, seeking or maintaining members on relevant boards, councils, and taskforces Plans, establishes, reviews, implements, and maintains policies, procedures, and protocols that satisfy accrediting guidelines (e.g. CARF, Joint Commission, VA-OIG, state regulation, etc.). Ensures the impartation and adherence to VACO, VISN, and local directives and/or guidelines that pertain to HCHV Outreach specifically and mental health generally. Participates in HCHV Outreach program conference calls, webinars, in-person seminars, and all training opportunities as appropriate. Is responsible for ensuring HCHV Outreach program compliance with local mental health/medical center policies and adherence to regional and national directives. Ensures awareness and adherence to all program directives, recommendations, and accreditation standards Conducts ongoing and intensive reviews and appraisals to ensure the accomplishment of goals and objectives Maintains policies and documentation as required for all accrediting bodies including but not limited to CARF and Joint Commission Identifies shifting trends with caseloads and updates program policies and procedures based on work experience Works with Homeless Programs Section Chief, MH Service Chief, and VA Detroit Executive Leadership Team to develop more effective and efficient ways of delivering healthcare services Coordinates interdisciplinary staffing and work assignments. Provides a full range of supervisory duties including performance evaluation, selection and training of staff, and recommendations for staff advancement or awards when warranted Receives and resolves complaints and grievances from both Veterans and staff Analyzes program information and interprets program trends and patterns to alter program design to accommodate prevailing service needs Additional duties as assigned Work Schedule: Monday thru Friday 8:00 am to 4:30 pm Telework: Ad hoc only Virtual: This is not a virtual position. Functional Statement #: 93791-0 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications Basic Requirements: Citizenship. Be a citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with chapter 3, section A, paragraph 3g this part). Education. Have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited. A doctoral degree in social work may not be substituted for the master's degree in social work. Verification of the degree can be made by going to http://www.cswe.org/Accreditation to verify that the social work degree meets the 3 accreditation standards for a masters of social work. Licensure/Certification. Individuals assigned as social worker program coordinator must be licensed or certified at the advanced practice level, and must be able to provide supervision for licensure. English Language Proficiency. Candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. § 7403(f). GRADE DETERMINATIONS. In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candidates. Social Worker (Program Coordinator), GS-13 Experience/Education. One year of experience equivalent to the GS-12 grade level. Experience must demonstrate possession of advanced practice skills and judgment, demonstrating progressively more professional competency. Candidates may have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship, or equivalent supervised professional experience. Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs. (a) Skill in coordinating and implementing one or more specialty program(s), across the facility. (b) Skill in local policy and practice development, procedures, and/or practice guidelines for the program as prescribed by the program handbook or national directive. (c) Skill in organizing work, setting priorities, meeting multiple deadlines, and evaluating assigned program area(s). (d) Ability to collaborate with internal and external partners to further program goals and enhance patient centered care. (e) Ability to provide the full range of supervisory duties including assignment of work to be performed; performance evaluations; and selection of staff, training, and recommendation of awards, advancements, and when appropriate, disciplinary action. (f) Ability to oversee the fiscal matters of the functions supervised (including fund controls, contracts, and equipment expenditures), forecast resource and equipment needs, and administer the allocated budget. (g) Knowledge of organizational structure and impact on program operations. Assignment. For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity (difficulty), and variety and be performed by the incumbent at least 25% of the time. At this grade level, social worker program coordinators oversee the administrative and clinical aspects of a major specialty treatment program, such as, but not limited to: Post Traumatic Stress Disorder, Substance Abuse Treatment Program, Home-Based Primary Care, Mental Health Intensive Case Management, Caregiver Support Program or Transition and Care Management Program, or a combination of programs located at one facility or multiple divisions of a facility. They are responsible for coordinating interdisciplinary staffing, work assignments, budget, treatment services provided, and admission criteria 18 for the program. The program coordinator may or may not have supervisory responsibilities. They have full responsibility for all phases of service delivery for a major specialty program. The program coordinator is responsible for the program's resource and fiscal management, monitoring control points developing the annual budget, operating within that budget, and accounting for appropriated funds. They are administratively responsible for the programming and operations of the program assigned, develop policies and procedures for program operation, and prepare reports and statistics for facility, VISN, and national use. Program coordinators provide leadership, direction, orientation, coaching, in-service training, staff development, and continuing education programs for assigned staff. They initiate and conduct program or service audits and complete designated clinical practice audits and reports, including productivity. Program coordinators oversee program operations and evaluations, identifying areas for improvement, gathering relevant data, assessing the data, developing and implementing ideas for improvement, and evaluating efficacy of improvement efforts. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS13. The actual grade at which an applicant may be selected for this vacancy is the GS 13. Preferred Experience: Homeless/Housing Solutions Experience; Community and Street Outreach Experience; Supervisory Experience; Mental/Behavioral Health Experience; Advanced Proficiency in Microsoft Suite; Budgeting and Contracting Experience; COR certification Physical Requirements: This position will involve driving a motor vehicle (with a valid driver's license), walking, climbing stairs, and carrying light objects while assisting Veterans in the Contract Residential agencies in the community. The ability to hear and communicate verbally with Veterans is essential. Work will take place indoors and outdoors. The work involves working closely with others. The incumbent must be able to lift/carry up to 50Ibs. Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.