Job Information
Mohawk Industries CUSTOMER SUPPORT REP in Denver, Colorado
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-T
Dal-Tile is seeking a dynamic Customer Support Rep. As the Customer Support Rep you will increase commercial sales in designated sales territory by calling on Architects, Designers and National Accounts for the purpose of obtaining proprietary specifications for Daltile.
CUSTOMER SUPPORT REP - #109 Denver, CO:
Expected base pay rates for the role will be between $52,000 and $78,000 + Quarterly Incentive* per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the compensation package, which depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other company sponsored benefit programs.
Primary Objective
Increases commercial sales in designated sales territory by calling on Architects, Designers and National Accounts for the purpose of obtaining proprietary specifications for Daltile. Critical to the success of the regional team. Supports regional team through marketing, samples, customer communication, database management and lead generation.
Major Function and Scope
Coordinates with Arch Reps in specific markets & supports needs for work with prospective customers including Architects, Designers, Developers, General Contractors and National Accounts. Requiring sample entry & large project tracking through Sales Force for all accounts including requests by Arch Rep team.
Supports Commercial Sales Team relationships with customers through Sales Force management, Business Intelligence, marketing (digital and physical), samples/tracking, product presentations, pricing requests & value engineer alternates.
Maintains regional C&D accounts virtually & determines if an account needs to transition to an Arch Rep that can service the account in person on a regular basis.
Travel will not be a part of assigned duties unless related to emergency sample couriers or errands related to an industry event.
Prospects new and maintains existing National Accounts through email & the National Account database. Follows up and reports information quarterly on product forecast and construction schedules.
This task should be done by NAM assistant role and provided to ARIS
Organizes & executes new product launch as needed, both internally for Commercial Team and externally to client base.
Attends customer events, runs and maintains regional and sub-market social media platform pages.
Assisting in building new product or technical power point presentation programs as well as templates for weekly digital marketing campaigns including, but not limited to; email, social media, case studies etc.
Develops in-depth knowledge and expertise of all Daltile/Marazzi/AO products, allied products, vendor products and installation methods.
Organizes, attends & maintains calendar invites for Market Strategy Meetings & Large Project Tracking Meetings. Opportunity information is to be updated utilizing Sales Force to en sure all pertinent project details are captured and progress of the opportunity as well as closing the opportunity once won, lost or abandoned.
Manages regional quote email account. Distributes email / information appropriately and attaches quotes / documents to correct SF pr jects or lead.
Manages Dodge database through SF and Dodge directly. Adds projects, updates and collaborators to project as new information is available.
Adheres to all regulatory guidelines and company policy as it relates to safety and our guiding principles.
Direct support for Regional Commercial Sales Manager with all other assigned duties as required.
Experience and Knowledge Required
Requires BA degree or equivalent combination of education, training and / or experience.
Digital marketing experience.
Proven business focused Social Media competency