Job Information
Urban Peak Clinical Services Program Manager in Denver, Colorado
Under the supervision of the Director of Wellbeing, the Clinical Services Program Manager will be responsible for managing the clinical team within Urban Peak while coordinating and assisting with creating and updating treatment plans, data collection, assisting with crisis situations and de-escalation, providing consultations and services focused on building resiliency, increase in mental health support, and community among all youth served at Urban Peak. In addition, the Clinical Services Program Manager will assist with the implementation, care coordination, and data collection and billing of Medicaid.
Duties include reducing harm to self and others through addressing trauma, mental health, and substance misuse; increased ability to demonstrate healthy resilience for coping with challenges and stresses in life; and improving client's mental health.
This position will ensure that interactions, interventions and environments at Urban Peak are trauma informed and emphasize the physical and emotional safety of youth and staff.
Who You Are:
A Master's Degree in Counseling, social work, psychology or a related field AND a minimum of two (2) years of experience working with youth Must be a Licensed Clinical Social Worker OR Licensed Professional Counselor OR Licensed Marriage and Family Therapist or be eligible for licensure within 12 months Lived experience reflective of the youth we serve encouraged but not required. Experience in providing trauma informed care or willingness to adapt this approach is required Experience, competence, sensitivity and ability to connect well and work effectively with the homeless youth community Skill in negotiating and mediating, particularly in sensitive situations as well as some skill in crisis intervention and de-escalation Able to communicate effectively with a diverse population Able to make independent judgement and sound decisions using available information while maintaining appropriate confidentiality Able to function work with collaborating agencies when necessary for programming Able to manage tasks and activities in an environment that's sometimes includes conflict and chaos Must be team-oriented and able to coordinate with various departments and staff Must be computer proficient and possess experience of Microsoft Office Suite (e.g. Outlook, Word, PowerPoint, and Excel). Understanding of the provision of and commitment to trauma informed care and positive youth development Must be insurable as a driver on Urban Peak's auto liability policy in order to conduct business on behalf of the agency or transport youth using an Urban Peak vehicle and an approved personal vehicle. Ability to use second language in written and verbal communication desired (Spanish, Vietnamese, ASL) Must pass both federal and state background checks and a pre-employment TB Screening
What You Will Do:
The job duties of this position are performed personally, in cooperation with your supervisor, and/or in coordination with other staff. Additional work functions and duties may be assigned.
Clinical Duties Assist in creating, maintaining and updating treatment plans for youth Assessment of youth's need using evidence-based assessments Assist and maintain with Medicaid billing for clinical services Facilitate and lead case coordination assessments and meetings between clinical team and client's care team Provide crisis intervention and presence in milieus as necessary to support relationships with youth Work closely with other staff and agency programs to coordinate activities, providing clear and effective communication with other staff regarding clients Work directly with youth, as needed, to support their goals and assist them in increasing overall well-being Provide appropriate emergency interventions, as needed Provide support to other programs in emergency situations Help youth develop social skills, interests, and leisure time ctivities to provide a sense of personal worth and increase in well-being by increasing their understanding and use of coping skills
General Job Duties Actively represent Urban Peak in the community to persons interested in the issue of homelessness for education, funding, and advocacy purposes Attend all required staff meetings and trainings Accompanies youth on planned therapeutic group outings (e.g. recreational activities) Educates and trains volunteers and interns in all aspects of working with youth who are homeless or at high risk of homelessness when applicable Actively engage and recruit youth in all Urban Peak programming Accountable to all defined outcomes, both individually and team level by supporting data collection though Urban Peak database
Supervision Effectively supervises and manages direct reports and provides, by example and leadership, motivation and direction to employees of the organization. Carries out supervisory responsibilities in accordance with the organization's policies and applicable state and federal employment laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; recognizing and rewarding employees; corrective disciplinary procedures and practices (under direction of the Director of Wellbeing), addressing complaints and resolving problems.