Jobs for People with MS: National MS Society

The Counter Sales Representative is responsible for assisting customers & contractors with the sales process by taking orders over the counter, answering questions, & receiving payment for customer orders. This position typically works in a retail environment. Essential Job Duties Greet & interact in a positive manner with customers. Assists with questions regarding merchandise, location of merchandise in store, pricing, & promotions. Process customer sales through use of cash register. Receive payment by cash, check, credit cards, vouchers, or automatic debits & processes according to company standard procedures. Provide initial response to customer inquiries regarding product selection, placement of orders, requests for prices & quotations, complaints & scheduling of deliveries & installations, & providing customer follow-ups. Facilitate product selection of scheduled & walk-in showroom customers, using proper forms to assure consistent records of selections. Purchase special products & obtain information on pricing specifications, uses, & availability. Attend assigned training & meetings as required to increase knowledge of entire product offering. Create accurate & complete invoices, work orders, & sales tickets. Code & input customer orders, pricing information, & additional data into the computer system. Issue refunds or credits to customers with manager approval when necessary. Bag, box, or wrap merchandise; prepare packages as necessary. Correctly maintain all cash levels at the registers, compute & record totals of transactions. Responsible for appearance of the showroom, the physical integrity & pride of the showroom. Maintain store environment including doors, floors, windows, ceilings, restrooms, & workstations. Clean & dust products, displays, & face of the products. Maintain stock levels on the sales floor & in the stockroom. Assist with physical inventory. Other duties as assigned by location management. Knowledge, Skills & Abilities Minimum education required - High School Diploma or GED equivalent. Minimal experience required - building material knowledge & sales experience a plus. Special skills required - Commitment to providing excellent customer service, strong oral & written communication skills. Maintenance of professional demeanor. Must be detail oriented & highly observant. Must be able to multi-task. Must possess good mathematic skills. Able to use a calculator & computers. Knowledge of building materials, applications, related equipment, &/or construction industry. Good interpersonal & customer relations skills, vendor knowledge, ability to read, write, & perform basic mathematical calculations, & excellent oral & written communication skills. Ability to read & understand blueprints. Should be familiar with computer, printer, telephone, copy machine, fax machine, engineer?s scale/ruler, mechanical tools, inventory, & inventory control. Must be able to drive & walk throughout yards, plants & offices, computer literate with Microsoft Office products & Trend system. Ability to work Saturday & evening schedules as required. Physical demands include standing regularly, walk, use hands & arms to finger, handle, feel, carry, or reach. Occasionally required to sit; climb or balance or stoop; kneel, crouch, or crawl. Regularly lifting up to 25 lbs., frequently lifting up to 50 lbs., & occasionally lifting up to 100 lbs. .