Jobs for People with MS: National MS Society

Warranty Reduction Specialist

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.

What you'll do...

The Warranty Reduction Specialist will lead efforts to identify lower cost dealer repair actions and work with cross-functional activities to implement actions in support of spend reduction objectives.

• Support delivery of the warranty spend reduction efforts for Service Engineering Operations and Ford Customer Service Division

• Area of responsibilities include Connected Vehicle (CV) & Electrical Systems Engineering (ESE)

• Support for analyzing, identifying, and implementing warranty spend reduction actions, including working with cross-functional activities

• Focus on early identification of issues

• Champion for the voice of the dealer and customer

• Lead development of business cases and action plans for top issues or emerging issues

• Work collaboratively with other team members

• Author and publish dealer communications related to warranty saving actions

• Provide necessary warranty support to the engineering activities

• Support continuous improvement initiatives

• Additional responsibilities as required

• Position is hybrid with some onsite work required in the Dearborn/Allen Park area

• Major interfaces include: Product Development (PD) Engineering, PD Quality, Assembly Plant Vehicle Teams (PVT), and various Service Engineering Operations (SEO) departments

You'll have...

• Bachelor’s degree

• 5+ years of automotive experience

• 2+ years of project management experience

Even better, you may have...

• Bachelor’s degree in a technical field

• Previous Certified Automotive Technician & Dealership experience is preferred

• Previous warranty experience is preferred

• Strong problem solving ability

• Strong interpersonal skills; ability to work with other areas of SEO, Engineers, Finance, Marketing, and management on a regular basis

• Solid written & verbal skills to communicate project status and results on a regular basis

• Able to work independently with minimal supervision

• Strong project management skills with the capability of organizing & managing numerous projects simultaneously from inception/feasibility, through implementation

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here:

https://fordcareers.co/GSRnon-HTHD

This position is a range of salary grades 5-8 .

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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Requisition ID : 29384