Job Information
Dayton Children's Hospital Patient Account Specialist II in Dayton, Ohio
Facility:Work From Home - OhioDepartment:Clinical DenialsSchedule:Full timeHours:40Job Details:
Department Specific Job Details:
The Patient Account Specialist is responsible for resolving self-pay accounts at Dayton Children’s Patient Accounts department while maintaining strong relations with patients, guarantors, and business office
Departments. Utilizes Medical billing knowledge and excellent customer service skills to effectively collect from and provide financial resources to patients, thereby promoting patient satisfaction. Principal Duties and Responsibilities.
Handles all communication (telephone, email, interpersonal) with patients and other departments
Within the business office
Receives, documents, and responds to all patient correspondence in a prompt and courteous manner
Provides exceptional customer service that aims to improve patient and/or guarantor relations and
Contribute to a positive work environment
Maintains all self-pay accounts; updates patient demographics when necessary; scans all accounts for
Financial assistance, and directs patients to the appropriate resources (e.g., financial counseling)
Collects patient payments made over the counter, over the phone, and by mail on a daily basis; properly
Records all payment types (e.g. cash, check, debit, credit) and transactions into the computer system.
REQUIRED: High School/GED. 1-2 years experience. Typing 30-40 wpm, computer skills including word processing, basic excel spreadsheet, Internet use, and customer service skills.
PREFERRED: 3-4 years. Specializing in healthcare billing or insurance related field. Advanced word processing and excel spreadsheet experience. Previous customer service experience.
Education Requirements:
GED, High School (Required)
Certification/License Requirements:
At Dayton Children's we believe that each moment counts with our patients, families and with each other.
We are moving at a fast pace and are looking for the right talent for our team at Dayton Children's. We want people who embody our values and want to become a part of the Dayton Children's difference. If this is you, apply today!
Our values:
Safety--We make safety our first priority.
Compassion--We deliver compassionate, family-centered care to all we serve.
Ownership--We are the pediatric care experts and act knowing that every patient, visitor and the hospital is our collective responsibility.
Collaboration--We work collaboratively to care for children, their families and each other.
Innovation--We continuously innovate to make Dayton Children's even better today and into the future.
Equity -- We strive for an environment in which all feel welcomed, valued and fairly treated in order to reach their full potential.
Dayton Children’s is proud to be an Equal Opportunity Employer who values diversity and will not discriminate against minorities, women, protected veterans, individuals with disabilities, or on the basis of age, color, gender identity, national origin, race, religion, sex, sexual orientation or transgender status.