Job Information
Outdoor Adventures: Lake Shore Resort Office Administrator-Sales Department in Davison, Michigan
Full job description {#jobDescriptionTitleHeading tabindex="-1"}
Office Administrator
Full time Office administration role, in the Sales department, onsite at our Beautiful Resort!
Outdoor Adventures is seeking an experienced administrative professional to support our sales team. Schedule will be Wednesday-Sunday, some evening hours required. Flexible schedule is available, this role will work on-site.
Minimum Requirements:
- High School Education or equivalent and at least 1 year of customer service experience (hotel/resort guest service experience is a plus) is required for candidates to be considered for this position.
Must be able to work nights and weekends; weekly sales schedule is Wednesday through Sunday
Desired Skills:
- Excellent written and verbal communication skills
- Friendly and professional demeanor with members
- Ability to work independently and take initiative
- Technology literate enough to effectively use excel, Salesforce and other documenting software.
Key Responsibilities:
- Handle all incoming telephone calls and route them appropriately
- Respond to all inquiries for information and appointment requests from potential members.
- Get all information required for each client
- Maintain excellent member relationships
- Deal with guests and members professionally and with emphasis on high quality customer service
- Be able to resolve minor conflicts or misunderstandings with members and guests
- Read and comply with all company policies and written communication
- Enter and update data regarding sales presentations, site packages, and self-generated leads into CRM system
- Create, log and expedite premiums (gifts) for site marketing programs.
- Ensure all common areas are neat and in order.
- Communicate to all marketing department associates tour wave availability.
- Update tour manifest throughout the day.
- Complete all Daily Checklists and report and turn into management at the end of shift.
- Document the distribution of premiums (gifts) in computer software systems.
- Distribute gifts to guests upon completion of sales presentation.
- Maintain, update and balance premium gifting banks on a regular basis.
Benefits will include Health, Dental and Vision insurance, 401K(with Safe Harbor matching), Discounted stays at all of our properties, PTO accrual starting on day one and 8 paid holidays.
About Outdoor Adventures
Outdoor Adventures is a multigenerational family business committed to providing fun and unique outdoor experiences for families to create memories that will last a lifetime. We've been serving our members and the hard-working people of Michigan for over 25 years and we look forward to continuing this for another 25 years and beyond. With locations across the country, we are set to become the largest Membership based RV resort company in the country! It's an exciting time at the company as Outdoor Adventures is growing and making strides to become one of the top membership camping companies in the nation. And while we continue to grow, the philosophy our Founder instilled in the organization still prevails and that is to treat everyone like family.