Job Information
Black Rock Bar & Grill Host/Hostess/Greeter in Davison, Michigan
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Black Rock Davison
{width="198" height="49"} Host/Hostess/Greeter
Black Rock Bar & Grill is an award-winning steakhouse specializing in steaks served on a 755 degree tabletop sizzling stone. This Rock Style Cooking creates a memorable dining experience making Black Rock the ideal restaurant for special occasions, as well as for everyday dining with friends and family.
We are Michigan's favorite steakhouse. We are a growing nationwide and are currently accepting applications for the position of Host/Hostess/Greeter.
A Host/Hostess is responsible for representing Black Rock Bar and Grill as the initial point of contact to guest. She/he provides guest service that exhibits professionalism, attention to detail, and the desire to create a welcoming environment. She/he will also work directly with other team members to ensure that all guests' visits exceed their expectations.
ESSENTIAL REQUIREMENTS & KEY RESPONSIBILITIES
- Arrives to work on time as scheduled in full uniform
- Holds the door for incoming and departing guests and greets guests in a warm and friendly manner.
- Smiling, friendly welcome to all guests, vendors and job applicants.
- Provides the highest level of service by adhering to all Black Rock service standards.
- Fulfills all job responsibilities in order to contribute to a great shift operation.
- Walk guests to table in restaurant as well as the patio, advising the guest of server's name and daily specials.
- Provides accurate wait times to guests and recommends wait options (seating at the bar).
- Answer incoming restaurant calls in a friendly, professional manner.
- Works directly with other FOH team members to ensure all of the guest's needs are fulfilled in a timely manner.
- Provides occasional backup support to bartenders with to-go orders and directs guests to appropriate pickup area.
- Assist bussers and servers in bussing tables and refills non-alcoholic beverages.
- Assist servers in running food while ensuring proper food handling guidelines are being followed.
- Ensures that restrooms are kept clean and stocked.
- Proper food handling and sanitation of work areas.
- Accomplishes all running and end of shift side work; including ensuring work areas are stocked and ready for the next scheduled host/hostess to take over.
- Interact with guests to create Black Rock Raving Fans.
- Communicate with fellow team members and management to keep one another informed.
Required Skills & Education
- Desire to provide exceptional service throughout the entire shift.
- Strong communication skills and the ability to work alone as well as with a team.
- Ability to multitask and work in a fast-paced environment.