Job Information
First National Bank of Omaha Technical Account Manager, FNTS ( Remote-Work from Home) in Darbydale, Ohio
ABOUT FNTS As a nationally recognized Cloud Service Provider, FNTS has a proven history guiding our customers through their cloud journey. FNTS has a passion for all things multi-cloud and provides flexible cloud solutions, with a continued focus on orchestrating agility, transparency and IT optimization for our customers, all while keeping cost containment top-of-mind. With an elevated security posture consisting of layered security solutions, FNTS specializes in partnering with customers in highly regulated and compliance-driven industries. Our culture and our employees are the heart of our story - and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success. Our Modern, Flexible Workplace: We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you! It is anticipated that an incumbent in this role will work remotely 100% of the time and will share a hoteling workspace if/when working onsite, as determined by business needs. The incumbent can work remotely from anywhere in the United States, unless otherwise specified in the job posting. Work location is subject to change based on business needs. Summary of the Job: The Technical Account Manager is the primary liaison of the strategic client relationship, responsible for orchestrating comprehensive service assurance and delivery while aligning business objectives with technical solutions. The TAM serves as a trusted consultant and strategic partner, deeply understanding client environments and proactively recommending tailored tech delivery strategies to drive business outcomes. With a keen eye on the overarching business landscape, the TAM influences decision-making processes, ensuring optimal utilization of resources to meet client needs and exceed expectations. They spearhead communication channels for support requests, escalations, and change management initiatives, while continuously evaluating and optimizing service delivery to uphold the highest standards of client satisfaction and retention. About This Role: Company Overview: With over 20 years in the managed IT services industry, First National Technology Solutions (FNTS) is a leading provider of flexible, customized hosted and remotely managed services. Operating a state-of-the-art data center and offering customized solutions and best-of-breed technology, FNTS is a nationally recognized leader in managed IT services. With a classic Midwest culture, FNTS employs an expert team who place high value on work ethics and personalized customer service. FNTS is a subsidiary of First National of Nebraska Inc. (FNNI), a $20 billion multi-state holding company headquartered in Omaha, Nebraska, with a strong heritage of banking excellence that dates back more than 160 years. Key Accountabilities: Strategic Planning and Executive Acumen: Conduct strategic account reviews with clients to align service delivery with overarching business goals and objectives. Lead executive-level operational and strategic discussions, driving initiatives that enhance client value and foster long-term partnerships. Collaborate closely with internal stakeholders to provide insights and recommendations for optimizing client engagement and revenue growth opportunities. Utilize business analytics to identify emerging trends, anticipate client needs, and proactively propose innovative solu