Jobs for People with MS: National MS Society

One of TEKsystems financial institutions is looking to add a Service Desk Analyst to their team to help improve IT operations within the company! Below are the details of what they are looking for.

Description:

• Someone with a broad experience in IT

• Demonstrated experience in efficiently managing ticket backlogs and driving resolution of pending tickets, particularly in a fast-paced environment.

• Proven ability to conduct thorough research and analysis to identify underlying reasons for unresolved tickets, including investigating misassignments and determining appropriate actions for resolution.

• Strong communication skills, with the capacity to collaborate effectively across multiple teams and escalate issues as necessary to ensure timely ticket closure.

• Experience working across diverse IT domains, including Infrastructure Operations and Cloud services, encompassing network connectivity, end point systems, and Voice technologies.

• Adaptive mindset to tackle a broad spectrum of technical challenges, spanning from networking administration to Windows systems management, as required by the scope of projects.

• Ability to proactively identify trends in incoming tickets and prioritize areas for improvement, contributing to enhanced service delivery and customer satisfaction.

• Keen attention to detail and analytical prowess to pinpoint process inefficiencies and propose solutions for optimizing ticket closure times and inter-group handoffs.

• Commitment to continuous improvement and dedication to serving employees by delivering efficient and effective IT support services.

Skills:

Servicenow, Itsm, windows server, network operations, endpoint, help desk, support, help desk support, troubleshooting, service desk, customer service, windows 10, technical support, application support

Top Skills Details:

1. 1-3 years of Service desk experience in ServiceNow

2. Experience with ticket hygiene - triage older tickets (90-120 days)

3. Experience resolving tier II/III issues

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.