Job Information
Scottish Rite for Children Scheduling Specialist in Dallas, Texas
Our patients are our number one priority! We're committed to giving children back their childhood!
Job Posting Title:
Scheduling Specialist
Location:
Dallas - Hospital
Additional Posting Details:
Monday-Friday 8am-430pm
onsite position
not remote/hybrid
Job Description:
Duties/Responsibilities
Greets callers in a professional and welcoming manner, field questions, and assist in making patient appointments
Screens and routes inbound/outbound calls in a timely manner; creates telephone encounters as necessary
Performs patient intake/referral process; appropriately scheduling appointments according to scheduling algorithm/protocols
Performs scheduling of new and/or follow-up patient visits, including, but not limited to diagnostic and ancillary appointments (as needed); may require coordination with clinical team
Communicates appointment details with patients, provide necessary instructions, and appropriately answer questions
Performs scheduling and pre-registration process for appointments within the ambulatory setting, including, but not limited to confirming, cancelling, and rescheduling appointments, as needed
Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights
Obtains accurate collection of patient demographics, insurance coverage, and other relevant information
Promotes and assists patients/families in signing up for MyChart
Functions as a liaison between patients, families, clinical care teams, staff, and community provider offices
Maintains and distributes incoming departmental faxes
Maintains and acts on individual email and InBasket pools and messages
Scans clinical record information and correspondence into patient’s electronic record
Maintains scheduling, registration, and referral work queues in Epic
Responsible for meeting telephone system metrics and any other productivity standards set by the department, which may include length of call, length of answer time, and number of calls taken within a specific period
Maintains patient information and documentation in electronic medical record
Supports hospital and departmental performance improvement goals
Supports quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations
Supports departmental initiatives and change efforts
Practices financial and resource stewardship
Engages in strong communication, acts as team player in supporting mission and vision of organization, and abides by organization’s core values
Additional duties as assigned
Required Skills/Abilities
High school diploma or equivalent required
Minimum 1-year relevant experience preferred
Strong written and verbal communication skills preferred
Strong organizational and interpersonal skills preferred
Working Environment
Working Conditions: Inside
Working Position: Sitting, Standing, and Walking
Physical Demands: Light
Physical Requirements: Pyshing/Pulling and Repetitive Movements
Lifting or carrying up to 10 lbs.
Sensory/Communicative activities essential to the performance of this position: Hearing, Seeing, and Speaking
This position will be exposed to Inside Environments
At Scottish Rite for Children, we work together with the common goal of helping give children back their childhood. Scottish Rite is a unique place to work because we believe in a collaborative approach, utilizing the care and expertise from all departments. We are always looking for caring, energetic individuals to join our team. We currently have locations in Dallas and Frisco and is an equal opportunity employer.
For questions, contact careers@tsrh.org.