Jobs for People with MS: National MS Society

JOB SUMMARY

The Program Manager, Employee Experience is responsible for strategic design, implementation, and management of Human Resources (HR) programs and initiatives that enhance the overall employee experience for Baylor Scott & White Health’s 50,000 employees. This role requires building relationships with key stakeholders, communication and change planning, education initiatives, and oversight and reporting to ensure program goals are met.

ESSENTIAL FUNCTIONS OF THE ROLE

Develop strategies to enhance employee engagement and satisfaction. Design, implement, and manage employee experience initiatives, including change management and communication plans. Monitor and evaluate program effectiveness, making data-driven adjustments as necessary.

Design and implement continuous listening mechanisms and leverage existing employee listening data to gather feedback, identify areas for improvement, and monitor and report on employee experience trends.

Work with leadership stakeholders to establish appropriate KPIs for employee experience program. Manage day-to-day activities to achieve deliverables and targets.

Collaborate with HR, leadership, and other departments to ensure seamless execution of employee experience initiatives. Serve as an employee experience subject matter expert and point of contact for stakeholders across the organization.

Stay current on employee experience and engagement industry trends and best practices. Identify and implement innovative approaches to enhance the employee experience. Foster a culture of continuous improvement by regularly soliciting and acting on feedback from employees and stakeholders.

KEY SUCCESS FACTORS

Proven track record of developing and implementing successful employee experience programs.

Strong interpersonal and communication skills, with the ability to build relationships at all levels of the organization.

Excellent project management skills, with the ability to manage multiple initiatives simultaneously.

Experience with multiple program execution methodologies, including agile-based project delivery. Agile certification a plus.

Proficiency in data analysis and the ability to use data to drive decision-making.

Knowledge of current trends and best practices in employee experience and engagement.

Strong communications skills, both verbal and written, as well as strong presentation skills.

Experience managing client relationships and being a trusted advisor to clients.

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Baylor Scott & White Health.

BENEFITS

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits

• 401(k) savings plan with dollar-for-dollar match up to 5%

• Tuition Reimbursement

• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification

• EXPERIENCE - 5 Years of Experience

-Preferences: Program management experience, Team Members Experience programs

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.