Job Information
Avid Acceptance, LLC Account Manager in Cottonwood heights, Utah
Avid Acceptance is a specialty auto finance company founded on a common philosophyputting people first. Avid began with the aim to fulfill a clear need in the lending industry. Banking had generally become an impersonal experience, and few lenders were taking the time to put people first. Our founders wanted to set a higher standard by offering friendly service, easy accessibility, and prompt turnaround times.
Our team members are passionate about growth, innovation, and collaboration. We are constantly striving to improve and better ourselves so that we can better support our clients. It has been a great formula for success; our company has grown considerably, and so has the number of people we've been able to affect in a positive way.
What we can offer you:
9 company paid holidays Including your birthday
Paid paternity/ maternity leave
Paid vacation and sick leave
$35 credit per month to use in our fully stocked Marketplace
Health benefits after 30 days - Medical, Dental, Vision, and Life Insurance
HSA (with match) & FSA (with rollover)
401(k) with employer match up to 4%
Wellness program
Reimbursement for monthly race entry fee (5K, 10K, half marathon, marathon, etc.)
Compensation:
Base wage plus competitive monthly bonus depending on performance
Qualifications
Who we look for:
As a growing company, we are currently looking for a qualified team member to join our Account Servicing Department. At Avid Acceptance, we believe that every employee contributes to a larger goal that motivates our people and inspires them to grow with the organization. This is a great opportunity for someone that is committed to excellence and wants to join a dynamic team that encourages you to think outside the box. If you enjoy a team environment, this job is great for you!
What you will do:
Contact customers on past due accounts
Take inbound calls, assist, or transfer as needed
Negotiate and set up payment arrangements
Notify other departments of relevant account changes: Bankruptcies, Repossession, etc.
Complete Welcome Calls which will include providing all payment options to the customer
Monitor impounds and take necessary action to secure collateral
Validate and approve due date changes and deferments
Assist with office duty/ light duty when needed
Things that will help you succeed:
Experience in collecting past due payments (preferred but not required)
Strong negotiation skills
Clear and effective speaking voice
Strong problem-solving skills
Excellent personal commitment and attendance.
Strong communication skills
Basic computer literacy
High school diploma or equivalent
Bilingual preferred
Other Requirements:
Must submit to and pass a background check