Job Information
University of Miami Sr. Athletics Desktop Support Specialist in Coral Gables, Florida
Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf) .
The Sr. D esktop Support S pecialist provides triage, diagnostic , and troubleshooting technical support services , related to business applications and operating systems , to ensure enterprise-wide networks and periphe rals are functioning properly. This employee c ollaborates with project management, network services , and application development to identify requirements and resolutions to inci dences.
Department Specific Functions
Respond to tech inquiries via email, through online chats, over the phone, or in person
Work with system administrator to provide customers with superior service
S upport coaches and student athletes with technology issues
Assist NCAA, ACC, ESPN and other vendor personnel with technological integration with university systems.
Knowledge of GoFMX Facilities Management system is a plus.
Provide and remove access using CBORD and Onity access control platforms.
Assist with technology integrations at venues for the different sports .
Attend sporting events and provide support for technology issues that may arise.
Contribute to knowledgebase by well documenting solutions to incidents.
Provide Game Day Support – Nights and Weekends
Daktronics – Scoreboard
XO S - Football
DVSports and ECHO replay
Genius Sports / StatBroadcaster / NCAA In-Arena Utility
Rudimentary knowledge of audiovisual data flows
Dante Audio Controller routing
AV over IP protocols (HLS, RTMP, RTSP)
Maintain Student Athlete Computer Lab
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
Minimum Qualifications
Education:
Associate’s d egree in relevant field
Certification and Licensing:
A
Experience:
Minimum 4 years of relevant experience . Athletics experience is a plus.
Any relevant education, certifications and/or work experience may be considered.
Knowledge, Skills and Attitudes
The ability to work in a high energ y environment .
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
A6
The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.
The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.
The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.
Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.
The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.
Transforming lives
With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.