Job Information
University of Miami Multimedia Technician in Coral Gables, Florida
Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf) .
The University of Miami is considered among the top tier institutions of higher education in the U.S. for its academic excellence, superior medical care, and cutting-edge research. At the U, we are committed to attracting a talented workforce to support our common purpose of transforming lives through teaching, research, and service. Through our values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity and Teamwork (DIRECCT) we strive to create an environment where everyone contributes in making UM a great place to work. We are one of the largest private employers in Miami-Dade County.
Reporting to the Head of Creative Studio, this position is responsible for ongoing technical support to faculty, staff and students using the Adobe Creative Cloud and other multimedia software, hardware, the lab audiovisual equipment, and large format & 3D printing. The position is located at Creative Studio’s main lab in UM’s main library, Otto G. Richter. This position supervises student employees and trains them to provide service and assistance to patrons working with multimedia software, hardware, and other digital tools and technologies. The main area of focus for this position is instruction and consultation support for videography, including use of editing software like Adobe Premiere and iMovie as well as video cameras and lighting equipment. Additional areas include graphic design, photography, 2D and 3D printing, digitization, virtual reality and gaming. These services support learning and creativity in the Creative Studio located at the heart of the University of Miami Libraries’ Learning Commons. This is a full-time position that primarily works Monday-Friday, but some flexibility in hours is required.
The Creative Studio is part of University of Miami Libraries’ Learning and Research Services. Creative Studio provides expert support and consultation in the use of audiovisual and graphic design technology, as well as web development and image creation techniques. The main lab contains 15 workstations with multimedia software. The lab also provides large format printing, 3D printing, digitization, and equipment rental services.
To learn more, see: library.miami.edu/studio
ESSENTIAL DUTIES & RESPONSIBILITIES
Responsible for providing software and hardware support in the Creative Studio (60%)
Software support to patrons (Faculty, Staff, and Students) using Adobe Creative Cloud (CC) software programs, as well as other audiovisual programs.
Trains University faculty, staff, and students using Adobe Creative Cloud (and other audiovisual programs) through phone, email, one-on-one training, or workshop instruction.
Consults with faculty and teaching assistants on appropriate use of Adobe Creative Cloud usage for instruction.
Collaborates with Academic Technologies on Adobe Creative Cloud usage and instruction.
Supports University faculty, staff, and students using audiovisual equipment (such as DSLRs, GoPros, video cameras, audio recorders, etc) through phone, email, one-on-one training.
Process and print orders for patrons on the large-format and 3D printers, and run first level maintenance and troubleshooting on lab printers.
Process patron reservation and circulation of audiovisual equipment for check-in/out and run first level maintenance and troubleshooting on audiovisual equipment.
Consults with faculty, staff, and students on appropriate use of multimedia software, and audiovisual software and hardware for academic projects.
Software and hardware support to patrons using the Faculty Exploratory
Process digitization requests for patrons and provide high-quality digital files to patrons.
Record accurate statistics of Creative Studio usage and printing requests.
Handle printing fees, late charges and billing for the Creative Studio.
Update Creative Studio website.
Supervise, provide orientation, training, and evaluation for Creative Studio student workers.
Keep up to date on changes and upgrades in the software and equipment.
Provide secondary support for Library Services (30%)
Assist in printing and mounting pieces and posters for library exhibits.
Assist library departments with multimedia projects.
Provide back-up support and consultation for Creative Studio units established in branch libraries and for the XR Community Lab in Richter Library.
Manipulate images/video and correct color as required using provided software and upload digital images to servers.
Other (10%)
Assists with training sessions and Creative Studio tours for University faculty, staff, and students on digital media related projects.
Explore emerging technologies where appropriate.
Other duties as assigned.
Communications, Relationships, and Service (Applicable towards all duties)
Maintain helpful and supportive customer service behavior with all library customers.
Provide excellent referrals to other services in the Learning Commons
Establish effective interdepartmental relationships within and beyond the UM Libraries to increase unit effectiveness and disseminate information.
Communicate frequently and effectively with Digital Production Lab staff and other departmental staff or administration in a timely manner regarding procedures, policies, and other necessary information.
WORKING RELATIONSHIPS
SUPERVISION RECEIVED
The Creative Studio Multimedia Technician reports to Head of Creative Studio.
LEVEL OF CONTACTS
Within the library, this individual works with all levels of library faculty and staff. In addition, this individual will work with students, faculty, and staff from University units such as Information Technology and Academic Technology and has occasional contact with outside vendors.
MINIMUM QUALIFICATIONS
Associate degree
Three years of experience with (can be cumulative): video recording and/or video editing
Computer skills and proficiency in Adobe Creative Cloud applications (particularly in Adobe Premiere or After Effects), Windows, Mac OS & iOS operating systems, Microsoft Office products
Any relevant education, certifications and/or work experience may be considered
Experience training others in multimedia and audiovisual software and equipment
Ability to work in a changing, progressive environment
Excellent customer service skills
PREFERRED QUALIFICATIONS
Bachelor’s degree
Additional graphic design, photography, and/or sound and audio mixing experience
Multimedia and audiovisual software and hardware troubleshooting skills
Experience using the following:
Professional large and small format printing
Word Press content management system
3D modeling & printing
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
A6
The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.
The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.
The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.
Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.
The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.
Transforming lives
With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.