Job Information
The Otesaga Resort Hotel Hotel Inspector/Supervisor in Cooperstown, New York
Job Summary
The Hotel Inspector/Supervisor is responsible for creating a comfortable yet luxury experience for our guests at The Otesaga Resort Hotel. This position is responsible for all day-to-day operations of the hotel cleanliness including training of Inspectors, room attendants, housemen, public area attendants, some outside areas, ambiance, and maintaining amenity inventory. Attention to detail is of utmost importance in this role.
Essential Job Functions
To successfully perform this job, an individual must perform each essential duty listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Provide on the floor assistance to guests by providing guidance, conducting service, and answering relevant questions.
Ensure all housekeeping carts are never left unattended in guest floor hallways, room attendant carts and vacuums should be properly placed out of guest’s way.
Train and educate your team on the Otesaga’s process and policies.
Suggesting new ideas based on customer preferences and feedback.
Monitor and maintain inventory and par levels related to amenities and cleaning supplies in the storeroom and room attendant closets, including but not limited to, coffee, disinfectant cleaner, Lysol bowl cleaner, Clorox disinfectant spray, toilet paper, Kleenex, creamers, sugars, drinking glasses.
Responsible for upkeep of accurate and up to date daily inspection sheets, monthly inspection sheets, room attendant room count sheets, room attendant and housemen job descriptions and checklists.
Assist with the training of room attendants and housemen on correct cleaners and which cleaner is to be used on which surface, dilution practices, how to clean all areas of guest room bedrooms/parlors, guest room and public space restrooms, deep cleaning, usage, and care of floor machines.
Verify correct items and quantities have been delivered to room attendant closets.
Work with appropriate manager to successfully respond to any guest complaints or concerns.
Comply with all health, safety, and hygiene standards and policies.
Assist service staff with making beds, cleaning bathrooms, and dusting as needed to ensure guest rooms are ready in a timely matter.
Monitor and if necessary, assist with guest rooms until all rooms are completed for the day.
Perform any other job-related duties as assigned.
Education: High school diploma or general education degree (GED)
Required Experience:
The person in this position needs to:
Minimum of 1 year cleaning and supervisory experience in hospitality industry
Preferred experience as a room attendant and some supervisory experience in housekeeping.
Reliably commute or plan to relocate before starting work.
Knowledge, Skills, & Abilities
Ability to work nights, weekends & holidays as required.
Strong knowledge of cleaners and cleaning in hotel/motel settings.
Sound knowledge of cleaning/deep cleaning
Excellent organizations and time management skills
Set a positive tone and strong work ethic, leading by example.
Knowledge of hotel housekeeping jobs and procedures, including job description for room attendants, housemen, lobby attendants.
Ability to move quickly and accurately inspect each guest room and public space areas to housekeeping and hotel standards and procedures. Able to inspect and put room in order immediately after inspection to ensure the guest doesn’t wait for their room.
Ability to operate Host system on computer and an iPad to keep up with current room status and to mark rooms clean/vacant after they are cleaned and inspected.
Maintain professional presentation (must adhere to company and department dress code)
Ability to coach and counsel staff to ensure cleanliness and service is being met to housekeeping standards and procedures.
Outstanding guest service skills
Ability to notice damaged or flawed items and report them to Housekeeping Manager or Housekeeping Supervisor immediately so maintenance can be called to repair such items.
Ability to clearly communicate both verbally and in writing.
Strong knowledge of all cleaners, dilution of cleaners, care of vacuums and floor machines, organization, communication.
Physical Requirements:
These physical requirements for this position may be accomplished with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly required to stand, and/or move for extended periods of time (approximately 8 to 10 hours), twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is frequently required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will frequently use hands to handle objects and tools and operate service equipment. The employee must regularly lift and/or move/push/pull up to 30 pounds. The employee will also frequently ascend and descend stairs when moving between each guest floor and public area floors. Vision abilities required by this job include close vision and color vision. Employees may use vision to ensure the correct use of cleaners, correct literature, and amenities for the guest rooms.
Work Conditions: The position will be required to work evening, weekend, and holiday hours. While performing the duties of this job, the employee generally works in an indoor and outdoor of cleaning chemicals, fumes, equipment, and metal objects. The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.