Jobs for People with MS: National MS Society

Head of AI Quality

Position Summary

We are seeking a highly experienced Head of AI Quality to drive the continuous refinement of our AI Data Training (AIT) quality framework. This role requires deep expertise in AI data annotation, quality assurance, and performance optimization, with a strong focus on strategic leadership, process automation, and data-driven decision-making.

What You Will Do

Quality Strategy & Optimization

• Design and lead a scalable, adaptive AI Quality Framework, ensuring alignment with customer success KPIs and industry benchmarks.

• Leverage data-driven insights to monitor, refine, and enhance AIT program performance.

• Collaborate with AIT Linguistic Quality owners to harmonize quality standards across global AI data pipelines.

• Drive automation and process improvements to optimize quality tracking, risk mitigation, and operational efficiency.

Leadership & Team Management

• Lead and mentor a team of Quality Specialists, fostering a culture of excellence, accountability, and innovation.

• Develop strategic training initiatives to upskill teams and AI contributors, ensuring sustained quality improvements.

• Oversee performance metrics, contributor assessments, and data intelligence, driving quality at scale.

Stakeholder & Customer Engagement

• Act as a trusted advisor to AIT Customers, aligning quality strategies with evolving business needs.

• Lead structured, data-driven stakeholder communication, ensuring seamless execution of quality initiatives.

• Partner with executive leadership to reinforce our company’s position as an industry leader in AI data quality.

To Be Successful You Will Have

• Master’s degree preferred (or equivalent experience) in AI, Data Science, Computational Linguistics, or related fields.

• 8+ years of experience in AI Data Training, Quality Management, or AI/ML Model Optimization.

• Proven track record in large-scale AI data quality programs, process automation, and strategic leadership.

• Hands-on experience with AI data platforms, annotation tools, and quality monitoring systems (Power BI, SQL, Python a plus).

• Proven expertise in AI Data Training, Quality Assurance, and Data Annotation, with a focus on linguistic quality frameworks and performance optimization.

• Advanced data analysis & automation skills – experience with Excel (Power Query, VBA, macros), SQL, Power BI, or equivalent tools.

• Exceptional leadership & cross-functional collaboration, with experience driving process efficiencies and AI data strategy.

• Superior communication & stakeholder management, capable of influencing C-level executives, customers, and AI specialists.

• Global experience in multilingual AI data quality projects (bilingual proficiency is a plus).

• Strong analytical mindset, with expertise in risk mitigation, decision intelligence, and continuous quality improvements.

In Return, You Can Expect

• Ongoing career opportunities at a repeat Forbes & Newsweek-listed “Best Employer for Women”, “Best Employer for Diversity”, “Best Remote Employer”, “Best Large Employer”, and “Most Loved Workplace”.

• The opportunity to work within world-leading companies, opening the door to limitless opportunities within them

• To work with empowering, growth-minded leaders while gaining valuable skills in your career.

• The opportunity to build a new function within the emerging AI and have a lasting impact.

Our People are Our Pride – Benefits and Perks

• Competitive pay based on the work you’ll do here and not your previous salary. Expected Compensation: $120,000 - $150,000 USD/year

• Health Coverage for you and your family with multiple plan options: Health, Vision, Dental; as well as HSA and FSA eligible programs.

• Generous Paid-Time-Off and 10 Company Paid Holidays, as well as Floating Holidays, Paid Volunteer Days and an additional Paid Day Off for your Birthday!

• 401k with company match.

• Free access to Lionbridge’s Employee Wellness Platform and Employee Assistance Program to support both physical and mental health.

• Earn extra money in your HSA for completing Wellness Incentive goals through employer contributions.

• Career guidance with learning and development opportunities along the way, backed by Lionbridge’s Internal Mobility and Referral Bonus programs.

Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers’ clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries. Learn more at www.lionbridge.com .

Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.

If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com for assistance.