Job Information
Hendrick Automotive Company Automotive Service Manager (Volkswagen) in Concord, North Carolina
Hendrick Volkswagen of Concord
Location: 7500 Hendrick Auto Plaza NW, Concord, North Carolina 28027
Representing 132 franchises and 26 manufacturer nameplates from the Carolinas to California, Hendrick Automotive Group is the largest privately held automotive retail organization in the United States. Headquartered in Charlotte, North Carolina, the company employs more than 10,000 people in its 95 dealership locations, 21 collision centers and four accessories distributor installers in 13 states.
Our Mission Statement:Hendrick Automotive's mission is to be the premier quality vehicle retailer in the world, providing the best opportunities for our team members, customers, communities, and the manufacturers we represent.
Core Values:
To perform the job successfully, an individual should demonstrate the following Core Values:
Servant Leadership, Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect, Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity, Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm, Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning, Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels, Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement, Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
Job Summary:
This position is based at Hendrick Volkswagen of Concord (Concord, North Carolina). The Service Manager is responsible for overseeing the service and repair of vehicles brought to the dealership. The Service Manager is responsible for operations, profitability, employee supervision, and customer satisfaction in the service department. This job has direct supervisory responsibilities.
Pay Range:
Up to $180,000 per year and above (commission/bonus pay plan based on job performance).
Benefits:
Our primary focus is to help our teammates accomplish the goals they have set for themselves, their jobs and their families. It's the Hendrick Advantage. Taking care of our employees helps us better care for our customers. We offer NO COST Employee Healthcare Benefits, 100% Paid Training, and Team Culture like no other.
Rewarding performance based pay plans and bonuses
The Best Dealership Facilities in the Area
College Scholarship Program
401(k) with Company Match
Largest privately owned auto group in the country, GREAT career growth potential
Paid Medical - NO COST Employee Healthcare and Prescription Plan
Generous paid time off/vacation and sick days
Basic Life Insurance
NO COST Employee Assistance Program
100% Paid Training
Comprehensive employee recognition/rewards programs
Hendrick Automotive Group is a back-to-back winner of Automotive News's Best Dealerships to Work For Award
Successful Team approach with Doing Business the Right Way Focus
Apply Now to build your career with one of the largest, most successful privately held dealership groups in the USA
Job Responsibilities:
Answers technical questions about vehicle problems, warranties, services, and repairs.
Oversees service orders.
Assists in diagnosing vehicle problems.
Orders parts and tools as necessary.
Oversees administration of warranty claims.
Oversees training and supervising of service department employees.
Works with upper management and Human Resources to make service department hiring and discipline decisions.
Sets schedules and assigns tasks to service department employees.
Maintains good working relationship with factory(s).
Attends required manager meetings.
Maintains effective employee relations.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned
Qualifications:
Associate's Degree or commensurate work experience. 5 years of previous automotive service experience (dealership Service Department management or supervisory experience required). Valid Driver's License. Excellent interpersonal skills. Thorough knowledge of automotive parts and systems. Ability to diagnose and remedy vehicle problems.
Computer Skills:
Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and web based applications utilized for operations.
Communication Skills:
Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.
Attendance Expectations:
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands:
Must be able to lift up to 30 pounds. While performing the duties of this job, the employee is regularly required to talk and hear; stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.
Environment Demands:
Duties are performed primarily in the service department. Manager will work in an office in the service department, but will also be required to work throughout the dealership. May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions. Work includes frequent movement in and out of cars, working in various physical positions, and the safe operation of power tools and test equipment.
Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Math Ability:
Ability to add, subtract, multiply and divide.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. #CB
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.