Job Information
Corporate One Federal Credit Union Service Desk Technician III in Columbus, Ohio
We are seeking an experienced Service Desk Technician III to join our Information Technology team. This position is responsible for providing in-house technical support for users of the organization's computer hardware and software. This position acts as a leader in communicating systems and hardware problems to the appropriate technical staff and provides team leadership for Incident Management and Request Fulfillment
This position is located in Columbus, Ohio.
Main Responsibilities:
- Responds to the alerts as per the Service Desk SLA and follows the appropriate escalation path to communicate with the proper resources to get the problems resolved.
- Evaluates complex user difficulties and identifies situations requiring referral to other internal or external technical support.
- Participates in an on-call schedule for Tier-1 support to respond to Corporate One's alerts and emergency needs during non-business hours. Responds to all internal and external customers, peers, and management in a pleasant and timely manner.
```{=html}
``` - Leads in identification of, and implements, opportunities for new or more efficient application of the organization's software capabilities. - Researches, resolves, and documents software and hardware issues and resolutions to Knowledge Base. Proactively monitors and performs daily health evaluations of Corporate One critical systems to prevent issues. Documents and communicates any issues to appropriate IT staff. - Provides expertise consulting users with issues related with PCs, Laptops, Tablets and the use of various software systems including local and remote connectivity. - Provides level 1 operational and technical support for the phone system that includes user set up, move, add, change, and delete functions, desk set orientation and training including voice mail.
```{=html}
``` - Provides technical training to Corporate One employees on an as-needed basis through lunch and learn or individualized training sessions.
```{=html}
``` - Makes adds and changes to the system of record (EasyVista) while adhering to the defined and published administrative procedures. Acts as backup to the Manager, Service Delivery in administration of EasyVista.
Desired Qualifications:
- Associate Degree is required. ITIL, CompTIA and HDI certifications are a plus.
- Minimum of four years of experience working in a medium to large Service Desk IT function or as a network, PC, or software technician.
- Excellent interpersonal communication skills.
- Highly proficient in M365 Office products including Word, Excel, PowerPoint, SharePoint, Outlook, Teams, Azure Virtual Desktops and Windows 11 required.
- Knowledge of Microsoft InTune for use in PC configurations. Experience with ITSM systems, EasyVista is a plus. In-depth technical understanding of hardware, software and networking systems and the integration of those technical components.
General working knowledge of networking concepts, and basic network trouble shooting using various network commands.
About Corporate One:
We are a leading wholesale financial services provider to more than 700 of America's credit unions. As a trusted and highly respected investment, funding, and payment solutions partner to credit unions for more than 70 years, Corporate One has developed innovative solutions for credit unions throughout our history. We, along with our subsidiary companies, Lucro Commercial Solutions and Accolade Investment Advisory are committed to our member credit unions and their mission to help their communities thrive.
Why Should You Apply?
Employment with Corporate One includes being part of a collaborative environment where every individual is part of a team, making a difference to credit unions