Job Information
Focus on the Family Temp P/T Quality Assurance Specialist - OOP in Colorado Springs, Colorado
Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.
The Quality Assurance Specialist - OOP position exists to provide quality checks to the FOF user experience for constituent-related interfaces.
Essential Duties/Responsibilities:
Conducts continual quality assurance reviews, testing the user experience for constituent-related interfaces
Drafts quality assurance policies and procedures
Interprets and implements quality assurance standards
Evaluates relevance and effectiveness of quality assurance standards
Investigates complaints and non-conformance issues
Collects and compiles statistical quality data
Analyzes data to identify areas for improvement
Develops, recommends, and monitors corrective and preventive actions
Prepares reports to communicate outcomes of quality activities
Other Duties/Responsibilities:
Performs other duties as assigned
Working Environment/Physical Requirements:
Hybrid
Job Qualifications/Requirements
Character/Spiritual:
Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”
Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”
Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct (http://media.focusonthefamily.com/fotf/pdf/about-us/human-resources/moral-policy.pdf) and Statement of Faith (http://www.focusonthefamily.com/about/foundational-values#values) ; upholds Focus on the Family's ministry in prayer
Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer
Engages in Christian ministry
Demonstrates behaviors aligned with FOF core values (http://www.focusonthefamily.com/about/foundational-values#values)
Personal Characteristics:
Pleasant and friendly demeanor, ability to be flexible and focus on task at hand
Knowledge/Experience:
High School Diploma
Skills, Abilities, and Special Talents/Gifts:
Maintains the utmost confidentiality (externally and internally) regarding job duties
Pleasant communication skills
Stewardship Requirements:
Manages time well, maximizes hours allocated to accomplish tasks
Pay Range: $24.00 to $27.50/hr
Application Materials Required: Cover Letter, Resume/CV
- Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.
Focus on the Family puts a high value on our team members and offers a unique benefit package.
Employees scheduled for 20 hours or more per week are eligible for:
Norton LifeLock ID Theft Coverage
Legal Shield/ID Shield Coverage
AFLAC
403B Retirement Plan
Vacation Time & Vacation Payout
Sick Time
Holidays
Service Awards
Community Service Days
Bookstore Discount
Fitness Center
Employees scheduled for 30 hours or more per week are eligible for all the above and:
Medical Plan
Dental Plan
Vision Plan
Life Insurance
Disability Insurance
Flexible Spending Accounts
EAP (Employee Assistance Program)
Tuition Reimbursement
Warehouse Membership Reimbursement
Note : This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.
*Temporary employees are not eligible for benefits, except for:
Sick Time
Bookstore Discount
Fitness Center
Tentative Search Timeline:
Priority will be given to applications submitted by April 6, 2025. However, this posting will remain open until filled.
The potential employee start date is April 14, 2025.
Posting date: March 12, 2025
Unposting date: ongoing until filled
Posting contact email: job@fotf.org
Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.
Job Details
Pay Type Hourly
Employment Indicator Hybrid