Job Information
Children's Hospital Colorado Patient Access Representative PRN in Colorado Springs, Colorado
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Job ID86346
LocationColorado Springs
Full/Part TimeOn Demand
Regular/TemporaryRegular
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Why Work at Children's....
Here, it's different. Come join us. Children's Hospital Colorado, Colorado Springs is a top-ranked hospital located in a top-ranked city. With a regional team of more than 1,000 team members, Children's Colorado has been present in southern Colorado since 2001 and now has team members at five locations providing outpatient specialty care, emergency care, inpatient care and therapy care. Children's Hospital Colorado, Colorado Springs is the first pediatric-only hospital in the region and includes the region's only emergency department and operating rooms built just for kids and served by pediatric experts who have dedicated their lives to treating kids - and only kids - and who are directly linked to one of the country's leading pediatric academic medical centers. Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat. That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through o A career at Children's Colorado will challenge you, inspire you and motivate you to make a difference in the life of a child. Learn about Children's Colorado and our culture: https://www.youtube.com/user/thechildrenshospital Find out more about living and working in Colorado Springs: http://www.choosecoloradosprings.com/
Job Overview
The Patient/Family Service Specialist provides administrative support and high-level customer service support to patients, families, internal team members, providers and referring practices. The Specialist provides admission, registration, scheduling (surgery and/or clinic), check in/check out and/or customer service support for providers, patients and families. Additional duties may include, but are not limited to, collecting copays; performing basic telephone triage duties; copying, scanning and/or filing various documents; and supporting insurance management f
Additional Information
Department Name: CSH Revenue Cycle Job Status: PRN, as needed Shift: Variable to include nights, weekends, and holidays. PRN staff float to inpatient units, outpatient units, and the Emergency Department "as needed" and will have direct patient contact
Qualifications
EDUCATION - High School Diploma or equivalent. EXPERIENCE - One year of administrative and customer service experience in an office or clinical setting. EQUIVALENCY - A relevant associate or bachelor's degree may substitute for the required experience on a year for year basis.
Responsibilities
POPULATION SPECIFIC CARE No direct patient care. ESSENTIAL FUNCTIONS An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform. Provides non-clinical support of the telephone screening/triage functions. Provides and obtains signatures for the appropriate treatment consents forms from patients/families. Provides patient support services which may include scheduling, registration, patient reception, patient check in/out and follow-up visit support. Supports health insurance management functions by collecting patient insurance information, documenting the patient's method of payment and/or collecting copays and other payments. May also include supporting referrals and pre-authorizations and ben fits/eligibility determinations. Obtains and documents patient demographic information. Receives inbound and/or places outbound patient calls in order to schedule appointments or surgeries, complete registration functions and to route calls as appropriate. Performs data entry functions, including entering patient demographic information and patient updates in a medical records system. Conducts patient and family rounding to ensure patient's/family's comfort level. Provides a high level of customer service support and assistance to patients, families, physicians and other internal/external customers. Supports patient safety by adhering to all infection control policies and