Job Information
Ent Credit Union Application Support Analyst I Or II (Depending On Experience in Colorado Springs, Colorado
Company Description
Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.
Job Description
Application Support is an IT Operations service that ensures the enterprise application processes run smoothly and enables users to conduct their business. Both internal and external stakeholders of an organization are engaged. The internal users are the organizational employees, management, and ownership. The external users could be vendors, partners, or anyone else who accesses the services we support. Jobs in IT Application Support install/deploy and provide support, troubleshooting, and maintenance for vendor or in-house business applications, serving as a liaison between end users in the business and the vendor. Their duties include optimizing software application performance, installing updates, performing debugging procedures, and resolving service desk tickets in a timely fashion. They also may act as a subject matter expert for a specific application suite of products. The enterprise applications include OnPrem, SaaS, Cloud, and Hybrid environments. This individual is a developing professional that participates in ongoing maintenance, support, and management of vendor-supplied enterprise application systems. This person is learning how to collaborate with the business and assist with technical planning.
Essential Functions Interfaces with application developers to coordinate systems implementation, releases, and enhancements. Installs and upgrades application software on servers as needed. Performs gap analysis to identify opportunities for process improvement control of work flow. Provides technical support for relatively straightforward application issues. Escalates to the appropriate IT team where necessary. Builds and maintains strong working knowledge of various business areas, processes, and applications that support them. Provide daily operational support for application systems. Prepares supporting documentation and application user guides. Operates effectively as part of a larger team and in managing own work. Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Qualifications
Minimum Formal Qualifications for this Position Bachelor's Degree in a technical field 0 - 2+ years working experience in a technical field or 4 - 6+ years working experience in a technical field if the highest level of formal education is a high school diploma
Technical or Specialized Knowledge/Skills: Possesses a working knowledge of technologies relevant to their portfolio of applications with the ability to facilitate troubleshooting, including basic scripting / programming / configuration. Possesses a broad understanding of current capabilities & limitations of existing systems. Developing an understanding of industry and technology trends. Possesses working knowledge of the tools, procedures and processes needed to manage and support the applications environment. Can explain procedures effectively to more junior team members and coach them through problem resolution. Understands the IT organization and where to escalate various application problems. Communication skills (written, verbal, and listening) with specific ability to translate technical details to non-technical audience. Excellent analytical skills. Understanding of IT systems/data security as it relates to financial institutions or other industries that must comply with federal regulations Proficiency with Word, Excel, PowerPoint, Microsoft Project, and Visio. Has an understanding of the Ent organization, with the ability to prioritize the criticality of a user area or application requiring support. Courteous and tactful at all times with customers and IT colleagues. Demonstrates a orientation towards customer service. Has a working knowledge of various business areas, processes and the applications that support them. Develops a basic understanding of the credit union industry and the products and services of the company.
Certifications Required: ITIL Foundation preferred CompTIA A+ preferred
Environmental, Physical and Psychological Requirements Standing - Occasionally Walking - Occasionally Sitting - Frequently Lifting - Rarely (40 Lbs) Carrying - Rarely Pushing - Rarely Pulling - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely