
Job Information
T-Mobile USA, Inc Sr Technical Product Manager, GenAI Innovation in Clyde Hill, Washington
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Sr Product Manager, Technical Are you ready to become a part of the Uncarrier journey at T-Mobile? Join us as a Sr Product Manager as we're seeking a groundbreaking strategist and respected leader who excels in blending customer compassion, critical thinking, and technical prowess. We have ownership of T-Mobile's products, platforms, and services, identifying customer needs and leading cross-functional teams to deliver impactful solutions. Your role will involve conducting market research, defining product strategy, creating roadmaps, and driving technical delivery while collaborating with partners to meet business goals and positively impact customers' lives.keep our data safe and our processes in compliance with regulatory guidelines. Our team is dynamic where no day is the same, and we are a diverse and inclusive team focused on growth and innovation! If you're up to the challenge, apply today! The Sr. Product Manager for Enterprise GPT program is specifically supporting lighthouse high value use case groups like T-Mobile for Business Solution Engineering group. We have currently 50 use cases/GPTs in the backlog. Job Responsibilities: Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products. This includes creating, managing, maintaining and communicating product roadmap including technical vision and capabilities. Designs and drives end user product research. Partners with business, internal/external collaborators and Leadership to understand current customer experience, identifies areas of opportunity Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data. Brings to bear rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment. Conducts cost-benefit / return on investment / NPV analysis, to support decision making. Works with customers and follows enterprise process to secure and maintain product funding. Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process. Drives specific ad hoc analysis and presents information to executive level management on request. Influences product feature set or technical improvements to improve customer experience. Works with external third parties to assess partnerships and licensing opportunities. Maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product. Customer Evangelist Uses customer insights for product vision, strategy, roadmap, priorities. Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities. Create, manage, foster an active VOC feed for themselves and team. Actively looks for opportunities to delight or meet customer's unmet needs. Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first demeanor. Creates an environment and culture where the team is immersed in customer first attitude. Tests ideas with real customers to ensure that the product delivers