Jobs for People with MS: National MS Society

We are looking for a Business Systems Analyst Analyst to join the Self-Service and Systems team.This role will partner with other members of the Self-Service and Systems team to implement and maintain AI related tools and resources within various software solutions utilized by the technical support organization. The primary role is to complete assigned and recurring tasks, which includes creating and maintaining AI powered models, reoccurring and ad-hoc reporting, and model testing and tuning, projects that ensure the efficiency and effectiveness of the AI features within utilized support systems. The position will primarily work with internal teams, system vendors, and report to the Senior Manager of the Self-Service and Systems team. You Will: Work with others within the support organization to build, implement, and maintain AI solutions including features provided by system vendors used by the support organization. Collect, analyze, and interpret data sets to identify trends, patterns, and insights within assigned internal and vendor provided systems Assist with the development and maintenance of reports, data collection systems, data analytics, AI models, and other resources that optimize efficiency and functionality of systems and AI models used by technical support teams Collaborate with cross-functional teams to identify data requirements and ensure data accuracy and integrity Perform ad-hoc analysis to support business decision-making processes Assist in the development, maintenance, and implementation of best practices that guide our usage, maintenance, and ensure language models adhere to relevant regulations and industry standards, promoting ethical and transparent practices. Other Duties as assigned You have: Bachelor's degree or equivalent in data science, applied statistics, computer science, business, or related field. 3+ years of experience in the job offered or relevant professional experience in technology, technical support, or customer support role At least one year working in or with technology that utilizes various forms of artificial intelligence including large language models, generative responses, or other related. Understanding on how language processing methods, machine learning techniques, and deep learning models function Understanding of how AI prompts, relevance rules, and other related using large language models, including in Coveo, Salesforce, GPT or ChatGPT and other solutions, including Amazon Lex are created and maintained Familiarity with using programming languages such as Python, or other related, for automation of tasks or to generate reports or run repetitive tasks Strong organizational and time management skills with a high attention to detail Ability to successfully complete and maintain status of multiple projects, tasks, and other related assignments simultaneously. Ability to understand and create analytic reports, complete testing scenarios, and other related times based on communicated business and technical requirements. Ability to consolidate information from assigned projects and tasks into summary and or status reports to communicate with peers and direct managers. Understand of how APIs and API tools are created and maintained to build assigned reports or to improve resource and/or model performance Perks & Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees Stock - Restricted Stock Units (RSUs) for eligible roles Lucrative Employee Stock Purchase Program (15% discount) 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Incidental Sick Leave Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportu