Jobs for People with MS: National MS Society

Job Title: Mobile Solutions Coordinator Req ID: 45222 Job Category: Clinical Support, Operations & Education Cleveland, OH, US, 44103 Description: At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary The Coordinator Mobile Solutions North America is responsible for aiding the day to day activities as it relates to the Mobile Solutions Mobile SPD fleet. Is responsible for internal and back of house activities that include coordination with internal and external client teams and systems such as Siebel and Oracle. Will work closely with the Mobile Solutions leadership, management, vendors and clients on all fleet movement and ordering activities. Mobile Sterilization Unit | Mobile Sterilization Solutions | Mobile Processing Unit | Mobile SPD | STERIS Duties Order Management Create purchase orders and process/coordinate invoice payments Order sensors, materials, brochures, paperwork, office suppliers, apparel, etc. Work with Sr. Business Analyst to process Customer rental orders for billing in Oracle Place orders for consumables, parts, accessories or misc. items as needed Sales, Fleet and Client Support Account Set-up Set up suppliers- work with Customer to obtain documents (W9, vendor set up forms, payment terms exception, credit reporting, etc.) Fleet Coordination Coordinate pick-up/shipment of field items Work in Siebel to manage serial numbers, SRs, transfer accounts, update addresses, etc. Work in Siebel to move/manage Mobile unit moves to Customer accounts or holding address, create install/de-install SR's Provide documentation/paperwork to team as needed (checklists, addresses, maps, etc.) Work with Project Manager and fleet trucking company to complete paperwork to move units Duties - cont'd Field Support Work with Customer Service to update technician on call list as needed Work with Project Manager to complete project specific paperwork such as base access, badge/ID creation, etc. Support field technicians as needed (documents needed, account look up, pick-up/shipments, etc.) Inventory Management Assist in inventory management, purchasing, tracking, etc. (HUB facility, PMs, commission/decommission, etc. Customer Focus Direct Customer contact - both internal and external Dedicated to meeting Customer expectations and requirements Obtains first-hand Customer information and uses it to enhance the Customer experience Provides appropriate solutions based on Customer needs Establishes and maintains effective relationships with Customers Gains Customer trust and respect Utilizes resources to maximize time and resolve Customer issues Education Degree High School Diploma or GED Required Experience High School diploma and 4+ years with direct contact with customers, vendors and/or sales considered in lieu of degree or Bachelors degree with aminimum of 2+ years' experience preferred. Working knowledge of Siebel and Oracle - 1 year Previous experience in equipment sales coordination preferred. Skills Knowledge of Microsoft Office: Word, Excel & Access Able to adapt to changing duties and responsibilities. Excellent interpersonal, written, verbal and analytical skills; with a demonstrated ability to work as part of a team and interact effectively across all levels of the organization as well as with Customers. Ethics / Integrity Adheres to effective set of core values and beliefs at all times Practices what he/she preaches; "walks the talk"