Jobs for People with MS: National MS Society

Innova Solutions is immediately hiring for Field Support Technician Position type: Contract Duration: 6 month Location: Cleveland, OH - ONSITE * Responsible for installation, modification, and repairs to personal computer hardware and software systems, and provides technical assistance and training to system users. Responsibilities * * Provide surveillance, management, and event notification of the network infrastructure. Coordinate and/or escalate network issues to appropriate engineering team or carrier. * Interface with end users to independently resolve problems concerning system functions * Troubleshoot and solve problems related to PC hardware and software. * Update customers regularly on ongoing trouble tickets and provide full report of issues. * Administer Active Directory, Backup/Recovery Services, Anti-Virus environment, WSUS. * Interface with Server and Network engineering teams to troubleshoot and solve issues as well as implement IT projects * Participate with project teams to implement or troubleshoot defined technical activities. Qualifications Required * * High school diploma or GED * At least 5 years of technical support experience * Strong analytical and problem-solving skills * Experience with Windows Operating systems and Office suite * Experience with ticket and management systems * Experience removing computer viruses * Experience with LAN/WAN technologies and topologies * Organization skills to balance and prioritize work Preferred * * Associates or Bachelor's degree * Current Microsoft certification * Current A+ / Network+ certification * Citrix technologies experience * Experience with cloud servers or hosted systems Expectations * * Ability and willingness to participate in an alternate work schedule which might include non-traditional hours (i.e. shifts) or workdays (i.e. more than 8 hours per day or less than 5 days per week) * This job operates in a professional office environment. The ability to remain in a stationary position for continuous periods as well as the ability to move about the office (attending meetings, accessing files/storage, office equipment, computers and other office productivity devices, etc.) is required. * The ability to position self to maintain equipment, including under tables and desks is required. No heavy lifting is expected, though occasional exertion of about 25 lbs. of force (e.g., picking up and carrying computer equipment) may be required. * The ability to frequently communicate with internal, external and executive personnel and exchange accurate information is required. PAY RANGE AND BENEFITS: Pay Range*: $30 - $35/hr w2 *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers acApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjM1MDA4LjEwNTA4QGFjc2ljb3JwY29tcC5hcGxpdHJhay5jb20