Jobs for People with MS: National MS Society

Description

Shift Times: Monday – Friday 9:00am-5:30pm

-Supports customer service for clients and customers over the phone and through online systems/ company website as well as third party channels including but not limited to online retailers.

-Maintain the highest levels of customer service excellence - as the face and voice of the company our client values quality overall

-Respond to customer inquiries (email or phone) - 75% phone support and 25% email support - some outbound calls when requested or calling back a customer after they leave a voicemail.

-Provide in‐depth support for the use, care and technical aspects of the product - troubleshooting customer issues/ questions

-Demonstrate a friendly and cooperative attitude with our internal and external customers

-Ensure highest accuracy of data entry functions

-Provide administrative support to multiple departments

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cleveland,OH.

Application Deadline

This position is anticipated to close on Mar 11, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.