Jobs for People with MS: National MS Society

Description We are offering a contract to hire employment opportunity for a Customer Service Representative in Cleveland, Ohio. This role is integral to our team, with a focus on providing excellent customer service and ensuring efficient and accurate processing of customer applications. The Customer Service Representative will also manage customer records and handle customer inquiries, making it a pivotal role in our operations.

Responsibilities:

• Accurately process customer credit applications in a timely manner

• Maintain detailed and accurate records of customer credit

• Handle and resolve customer inquiries, ensuring a high level of customer satisfaction

• Monitor customer accounts and take appropriate action when necessary

• Assist with inventory counting as needed

• Participate in weekly meetings with the Supply Chain Manager to resolve outstanding issues

• Update the warehouse inventory system using RF scanners

• Assist in the IM Transfer Out process for retail store orders by scanning with RF guns to the appropriate warehouse

• Track and enter retail store SRP numbers and store order discrepancies into the ERP system

• Investigate inventory issues with store managers and resolve if possible

• Assist with warehouse and inventory tasks as needed – such as order pulling, cycle counting, and season changes. Requirements • Proficient in answering inbound calls and managing both inbound and outbound calls effectively.

• Demonstrable experience in call center customer service.

• Strong customer service skills with the ability to resolve issues promptly and professionally.

• Capable of performing data entry tasks with high accuracy.

• Skilled in handling email correspondence and maintaining professional communication.

• Proficient in using Microsoft Excel and Microsoft Word for various tasks.

• Experience in order entry and processing customer orders accurately.

• Ability to schedule appointments and manage calendars effectively.

• Must have excellent communication and interpersonal skills.

• Ability to multitask and work in a fast-paced environment.

• Strong problem-solving skills and the ability to make decisions under pressure.

• Must be detail-oriented and organized.

• Ability to work both independently and as part of a team.

• Must have a positive attitude and the ability to handle customer complaints professionally.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .