Job Information
The Sherwin-Williams Company Business Process Manager - Source To Pay in Cleveland, Ohio
The Business Process Manager is a critical member of the Global Business Process team and plays a key role in the success of our Global Transformation and BIOS initiatives, supporting Source to Pay (STP). This role will closely align with business stakeholders and Global Business Process Owners to capture business requirements, elicit best practices, and define global business processes within Source to Pay (STP). The Business Process Manager will be responsible for assuring buy-in across the business teams, managing and ensuring the proper implementation of the functional business processes and standards. They will work in partnership with the Digital Technology organization as well as third party consultants to ensure a fit-for-purpose cloud application configuration and solution that satisfies standards for user experience. A successful candidate must be able to think broadly and connect the end-to-end processes, yet be comfortable in the detail with a broad understanding of the process, how they are performed, where the levers are, and how they can be improved to ensure the process delivers the strategy of the business. Ability to think differently and challenge the norm; must be able to see the and understand the overall enterprise business strategy but also maintain focus on business or geographic specific requirements. Vision for how the components of the end-to-end process unite, where the integration points are, and how performance can be improved over time so that you can make choices on "where to play" and "how to win". Strong communicator; able to articulate the value of process standardization and optimization effectively. Should be excellent in building relationships across teams, customers, and stakeholders while establishing creditability with business partners. Effective collaborator; able to build and leverage relationships while working across functional groups. Broad knowledge of existing ERP functionality, and how it relates to Source to Pay (STP). Global Business Process Management: Assist the Business Process Owners to define and standardize global business processes for enterprise order management, pricing management and export order management and enable value realization for the global ERP and associated boundary applications. Partner with Product Owners, DT resources, Consulting Partners, and key Business Stakeholders. Align key stakeholders on the direction of the global processes and build consensus. Identify and engage with Subject Matter Experts (SMEs) who represent all divisions and lines of business within all regions of the company to ensure representation. Work with SMEs to gather and document business requirements. Participate in on site discovery sessions. Record use cases for global vs. regional solutions including statutory and regulatory requirements. Build and document process workflows in enterprise document repository. Participate in system integration and user acceptance end-to-end testing and raise concerns to leadership. Assist with validation and approval of data extracts and loads for testing milestones and go live activities. Participate in on-site project implementation as well as post go live support. Continuous Improvement Support global goals and initiatives via thoughtful process mapping using the enterprise document repository and Celonis process mapping tools, focusing on CI opportunities. Assist in developing Global Policies and procedures for key business processes to ensure strong internal controls. Implement best practices aimed at reducing waste, improving customer experience, and enabling individual and team productivity. Stay informed on the latest system updates that will impact existing processes. Champion the use of automation tools and process simplification. Change Management Champion standardization and simplification efforts. Highlight the positive outcomes of pro