Job Information
Burns & Burns Associates, Inc. Receptionist / Office Assistant - Clarion in Clarion, Pennsylvania
THERE IS NO CEILING TO YOUR SUCCESS!
We are looking to better our company by hiring motivated workers who care about our customers. With a family-oriented office environment, Burns and Burns Insurance is searching for a qualified candidate who is ready and willing to learn how to best serve our clients. The Office Assistant is responsible for servicing a designated group of customers, providing support to Customer Service Representatives, Producers and/or Senior Account Executives as applicable, processing work, receiving and making calls to customers or insurers, or by assisting in any other areas as required. The primary line of business is Property and Casualty.
PRIMARY RESPONSIBILITIES AND DUTIES
- Welcoming office guests and answering client calls.
- Create Real Estate Listings
- Prepare files for Agents
- Obtain Tax documents
- Process closing documents
- Provides support to producers and/or Senior Account Executives: should be responsive to customer inquiries and requests, in order to foster new-business opportunities (including by identifying cross-selling opportunities), maintaining customer relationships and building customer loyalty.
- Conducts periodic service calls for designated customers.
- Documents all conversations with customers and/or insurers relative to exposures and coverages.
* SECONDARY RESPONSIBILITIES AND DUTIES:*
- Is diligent when interacting with customers, and in processing all coverage modifications in a timely manner to ensure customer satisfaction and prevent E&O exposure.
- Able to work independently with minimal supervision while working in a team environment.
- May be expected to attend industry-specific seminars and training, as needed.
- Other duties, as assigned.
Requirements:
- *Education: *High school diploma
- *Experience: *Insurance & notary experience a plus.
- Excellent customer service skills.
- Performs duties by complying with agency's established procedures.
- Good working knowledge of computer office software.
- Excellent oral and written communication skills.
- Excellent interpersonal and analytical skills
Qualified candidates may apply by clicking "Apply Now." Next, select your resume, then click "Continue." You must then call the employer at the number shown on the last page of the application process.