Job Information
Xerox Docucare Associate in City of London, United Kingdom
Docucare Associate
General Information
Press space or enter keys to toggle section visibility
City
City of London
State/Province
London
Country
United Kingdom
Department
Service Delivery
Date
Tuesday, April 23, 2024
Working time
Full-time
Ref#
20033111
Job Level
Individual Contributor
Job Type
Experienced
Job Field
Service Delivery
Seniority Level
Entry Level
Description & Requirements
Press space or enter keys to toggle section visibility
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)
OVERVIEW:
Provide onsite service to a fleet of Xerox and other manufacturer devices defined within the contract as part of reactive (break/fix) and proactive (consumable management) processes. Responsible for ensuring service levels are met and customer satisfaction is paramount is what they do. The role holder works as part of Technical Service in conjunction with the Service Delivery team that is aligned to one or more customers.
PRIMARY RESPONSIBILITIES :
Carries out regular preventative maintenance checks on client fleet of machines
Replenishes consumables
Maintains log of all activities including on-site parts inventory
Maintain clean and tidy devices and surrounding environment
Carries out first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support
Ensures SLA is achieved, and Customer requirements are met
Commitment to maintain skill set through personal development and training
Promotes knowledge sharing and acts as a mentor/coach
Works closely with the customer, providing support and promoting Xerox in conversation
QUALIFICATIONS, SKILLSETS & EXPERIENCES :
A Levels or equivalent qualifications
Advanced knowledge of all site products and client IT environment
Experience in a customer facing technical service role
Demonstrates a proactive approach to work with initiative and drive
Good technical and/ or electrical aptitude
Applicants from different industries with good IT skills are encouraged to apply. Training is available and ongoing development is in place to allow the role holder to enhance their career within Xerox.
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
Xerox
-
- Xerox Jobs
