Jobs for People with MS: National MS Society

Position Summary: A successful candidate will possess the desire to create the best team and visitor experience of any zoo in the nation. This position develops and implements strategies that improve the holistic experience for our Visitor Experience team (including Visitor Experience Ambassadors, Park Services, and Kanga Klimb), from recruiting, hiring, onboarding, training, retention, recognition, performance management, offboarding, and becoming an alumni team member. This candidate supports daily zoo operations as a part of our Visitor Experience team, while being the champion for our sizable part-time team of front-line guest service members as they grow and deliver on the zoo's mission of "inspiring every visitor with wildlife every day." Responsibilities/duties include, but are not limited to: Ensures team members understand our INSPIRED visitor experience philosophy and standards of excellence and are motivated to deliver on our promise. Supports strategies for continued culture progression to ensure a safe, positive, team-oriented, and growth-focused work environment where people are well cared for with the zoo's values in mind. Looks for opportunities to enhance the team member experience. Performs HR people-support functions for Visitor Experience for the entire management life-cycle from attraction to resignation/termination. This includes, but is not limited to: recruiting, hiring, onboarding, ongoing training, retention strategies (such as incentives/rewards and employee engagement), coaching and performance reviews, merit increases, professional growth and goal-setting, promotions, employee surveying and results, weekly meetings and communication. Identify and execute recruitment strategies to bring a high-level of part-time talent who's motivated by the zoo's vision, including but not limited to, attending/hosting job fairs, networking, marketing, tracking trends affecting the PT labor force. Ensure consistency with PT people practices of other areas across the Zoo. Work closely with our HR team to efficiently manage the application and hiring process, including scheduling interviews, tracking progress through milestones leading up to candidates' first day, and any employee work accommodations. Administers the payroll functions of the team, including meticulous oversight of timecard approval and monitoring for errors to ensure accurate and timely compensation for our part-time team. Tracking annual hours to ensure part-time compliance. Develop strategies to dynamically schedule all locations to ensure efficient operation and a positive visitor experience while limiting costs. Forecast hiring needs, based on schedule needs. Coordinates the department's volunteers, working closely with Zoo's Volunteer Coordinator to ensure a seamless experience. Responsible for comprehensive tracking of the team's performance progress (including daily attendance/call-offs, attendance points, cash handling violations, and other corrective actions), evaluation timelines, merit increases, possible promotion opportunities, and general development needs. Provides coaching and motivation and addresses any issues. Provides leadership for the part-time supervisor support team to set and ensure all people metrics are met. Delivers coaching moments and celebrates successes. In rotation with manager team to perform operational oversight in the park as the "manager on-duty" - solving daily occurrences with visitors and staff. Leads full-time and part-time staff in day-to-day operations of all Visitor Experience locations (including parking, ticketing, membership, turnstiles, rentals, rides, Kanga Klimb aerial course, Visitor Communication Specialists, and Park Services). Required to work one weekend day per week and some evenings to support park operations (on average 2 nights a week from October-January). Desired Qualifications: A Bachelor's degree in business, mar