Job Information
Thresholds Team Leader - Living Room - Overnight in Chicago, Illinois
Description
The Team Leader, Living Room is a part of the management structure of the program, and reports to the Assistant Program Director and Program Director of the Crisis Response program. The Team Leader is responsible for the direct supervision of the team in order to ensure quality service delivery to guests of the Living Room, functioning as the senior manager or “player coach” of the team.
ESSENTIAL DUTIES & RESPONSIBILITIES
Assumes the leadership role within the Living Room team and in monitoring the implementation of Living Room services. Models creating an accepting and calming environment to ensure team adherence to and understanding of Living Room concept and goals.
Supervises the intake process such that guests are assessed in a warm, nurturing and welcoming way, and that natural supports as well as guests’ personal goals are assessed and considered in treatment recommendations. Works with the Intake Workers to ensure safety for individuals being assessed as well as current guests.
In collaboration with Program Director, directly addresses risk and behavioral issues so that all guests and staff are assured of a safe environment.
Supervises linkage recommendations and case management processes such that guests are referred to and provided support in accessing appropriate services.
Assures collaboration with referral sources as well as programs to which guests may be referred.
Actively leads and oversees the activities of team staff members who provide supportive services, connect guests to natural supports, and teach crisis management services.
Monitors and coaches' staff on providing support and teaching evidence-based crisis self-management skills.
Conducts at least weekly team meetings where adherence to Living Room goals and philosophy, operations issues, staff training and development needs, case consultation, and other support needed are discussed and documented.
Reviews all required logs and other documentation. Maintains the quality, validity and confidentiality of documentation and logs according to licensing standards and agency traditions. Assures that all assigned documentation is completed accurately, on time and is organized in a systematic manner.
Supervises data collection regarding source and number of requests for services, repeat services, and guest-generated feedback on services.
Conducts annual evaluations in a timely manner for all team staff. Develops specific goals and objectives and provide the method and opportunity for each team staff to succeed in their professional development.
Participates in the hiring sequence of the agency and make recommendations on the hiring or termination of team staff.
Follows agency standards regarding supervision.
Supports Living Room staff in learning about innovations in the field through in person, virtual, and on-line training opportunities.
Assists Program Director with the development and coaching of staff, to ensure they consistently meet agency standards.
Schedule: Monday-Friday 11pm-7:30am
MARGINAL DUTIES & RESPONSIBILITIES
Takes a lead role with marketing the Living Room Program.
Participates in the implementation of Thresholds emergency plans related to extreme weather or other emergency conditions.
Works flexible schedule including work on weekends or evenings as required. May be required to be on-call.
EDUCATION
Master's Degree in social work, counseling, psychology or closely related field required.
EXPERIENCE
One (1) – two (2) years clinical experience.
Leadership experience preferred.
Computer proficiency, including the ability to use email, navigate and enter notes into electronic medical records and working knowledge of pertinent software.
Strong interpersonal skills and knowledge of group dynamics required.
Lived experience of mental health recovery is preferred.
WHAT SETS THRESHOLDS APART
Competitive pay - Salary Range: $69,400 - $72,400 annually
Commensurate with experience and licensure
Generous PTO (9 federal holidays, 8 days of sick leave, 15-22 days personal and vacation)
Dental insurance, vision insurance, choice of 4 medical insurance plans
403(b) retirement plan with 3% employer match
Robust employee assistance program (EAP)
Mileage reimbursement
Cell phone reimbursement (up to $50/month)
Public service loan forgiveness
Supervision for clinical licensure at no cost (LSW, LCSW, LPC, LCPC)
Reimbursement for professional licensure and license renewal
Thresholds is a mission-driven agency with a deep commitment to diversity, equity, and inclusion. We foster an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency’s mission. Click here to learn more (https://www.thresholds.org/careers) .
One of the oldest and largest community mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago’s 101 Best & Brightest Companies to Work For, several years in a row.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)