Job Information
TIAA Jr. Product Owner, Content Management Systems in Chicago, Illinois
The Jr. CMS Product Owner is part of the Web Publishing team, which is responsible for the efficient, timely, and error-free publishing of public and secure marketing content on behalf of the entire enterprise. The Jr. Product Owner supports the ongoing management, enhancement, and development of the public website's Content Management Systems.
Key Responsibilities and Duties
Play an integral role in the Agile team to deliver best-in-class web user experiences and operational processes
Leverage multiple IT systems for reporting and issue triage purposes, including analytics, CDN, and A/B testing platforms
Collaborate with business units, Web Property Owners, and Web Strategists to shape and execute the product strategy that meets enterprise goals, engage in business case development, and ensure adherence to the Scaled Agile Framework (SAFe) process
Work with web development, UX, and QA teams daily to help deliver new technology and code for TIAA marketing web properties
Promote accessibility and universal design best practices at the foundation of development and contribution work
Contribute to the maturity, performance and growth of the Agile team, including but not limited to the creation of user stories, story grooming with developers, Program Increment (PI) planning, and product owner acceptance testing
Write and groom well-formed user stories that describe and detail enhancements, bugs, or templates, create acceptance criteria, and validate stories as they are completed
Work daily with scrum teams to prioritize, refine, groom, and track stories and bugs
Support IT deployment activities with methodical, comprehensive validation testing
Champion change and effectively manage the implementation of new ideas: identifying opportunities for process optimization and redesign that will accomplish objectives more quickly and at a higher level of probability
Communicate frequently with internal clients across lines of business and support areas to advise on optimal web experiences based on existing component library and site functionality, and provide suitable alternatives to requested experiences that are unsupported by the CMS
Advise the enterprise web publishing team on all aspects of existing and new CMS contribution features
Conduct website contribution audits to identify opportunities for training subjects
Serve as the secondary point of contact for all issues related to the CMS contribution environment and partner with the Production Support team on troubleshooting and resolution
Operate at the front lines of the public web property to quickly and efficiently collaborate with MarTech and external teams on new functionality and projects
Educational Requirements
- University (Degree) Preferred
Work Experience
- 3+ Years Required; 5+ Years Preferred
Physical Requirements
- Physical Requirements: Sedentary Work
Career Level
7IC
Required Qualifications:
- 3+ years of experience contributing to a web content management system, including familiarity with template concepts and usage, the range of asset types involved in creating web pages, publishing workflow, and general asset administration; experience contributing to multiple Content Management Systems
Preferred Qualifications:
5+ years of experience contributing to a web content management system, including familiarity with template concepts and usage, the range of asset types involved in creating web pages, publishing workflow, and general asset administration; experience contributing to multiple Content Management Systems
Basic understanding of HTML and CSS
Knowledge of digital marketing concepts
Strong written and verbal communication skills
Ability to work independently under tight deadlines and fluid environments
Able to prioritize and manage multiple tasks simultaneously
Meticulous attention to detail, with demonstrated ability for accuracy and thoroughness
Ability to analyze and manage project risk
#LI-VM1
Related Skills
Agile Methodology, Audience Insights, Audience Segmentation, Consultative Communication, Customer-Focused Campaign Development, Data Analysis, Digital Savviness, Marketing Analytics, Marketing Automation, Problem Solving, Process Management, Relationship Management, Strategic Thinking, Test and Learn Mentality
Anticipated Posting End Date:
2025-03-07
Base Pay Range: $100,000/yr. - $150,000/yr.
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
Company Overview
Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .
Equal Opportunity
We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Email: accessibility.support@tiaa.org
Privacy Notices
For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .
For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .
For Applicants of TIAA Global Capabilities, click here (https://www.tiaa.org/public/support/privacy/tiaa-global-capabilities-privacy-notice) .
For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .
TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.
Privacy Notices
For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .
For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .
For Applicants of TIAA Global Capabilities, click here (https://www.tiaa.org/public/support/privacy/tiaa-global-capabilities-privacy-notice) .
For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .
Nondiscrimination & Equal Opportunity Employment
TIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.
EEO is the Law (https://assets.phenompeople.com/CareerConnectResources/TIAAGLOBAL/documents/22-088_EEOC_KnowYourRights-1688394514088.pdf)
Pay Transparency
Philadelphia Ban the Box (https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf)
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