Job Information
Building Services of America GATE ATTENDANT in Chicago, Illinois
GATE ATTENDANT
Job Details
Job Location
Chicago Dwnt Office - Chicago, IL
Description
The Gate Attendant is responsible for ensuring the security and safety of residents, visitors, and property within a gated community. This position involves monitoring access points, verifying credentials, enforcing community rules and regulations, and providing excellent customer service to community members and guests.
Job Responsibilities:
- Access Control:
Monitor and control access to the gated community by monitoring incoming and outgoing traffic.
Verify the identity of residents, guests, and service providers entering the community through the use of identification cards, passes, or other authorized means.
Record and maintain accurate logs of all individuals entering and leaving the community.
Deny entry to unauthorized or suspicious individuals and report any security concerns to appropriate personnel or authorities.
- Security Monitoring:
Conduct routine patrols and inspections of the community, to ensure a safe and secure environment.
Monitor surveillance cameras, alarms, and other security systems to detect and respond to any potential security breaches or incidents.
Report any suspicious activities, safety hazards, or maintenance issues to the appropriate parties.
Respond to emergencies and coordinate with law enforcement, fire department, or medical services when necessary.
- Rule Enforcement:
Enforce community rules, regulations, and policies to maintain order and promote a peaceful living environment.
Educate residents and visitors about community rules and regulations, ensuring compliance and addressing any violations in a professional and courteous manner.
Report repeat offenders to community management as necessary.
- Customer Service:
Provide exceptional customer service to residents and visitors by addressing inquiries, concerns, and requests promptly and professionally.
Assist residents and visitors with directions, information, and general assistance as needed.
Maintain a friendly and approachable demeanor while representing the gated community.
- Documentation and Reporting:
Maintain accurate and detailed records of incidents, daily activities, and any relevant information.
Prepare written reports and incident documentation as required.
Collaborate with community management and other relevant parties to share information and maintain effective communication.
Qualifications
High school diploma or equivalent.
Prior experience in security, law enforcement, or a related field is preferred.
Strong communication and interpersonal skills.
Ability to remain calm and composed in stressful situations.
Proficiency in using computer systems and security equipment.
Knowledge of state and local laws related to security and trespassing.
Excellent observational and problem-solving skills.
Must be physically fit and able to perform patrol duties and stand for extended periods.
Ability to work in shifts, including evenings, weekends, and holidays.
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.