Jobs for People with MS: National MS Society

Job Description: Our client is looking for a Desktop Support Specialist to join their team!

Position Summary:

• Provide excellent customer experience with immediate and precise support on all technical issues related to laptops, desktops, and mobile devices.

• Support software, hardware, and networking for desktops, laptops, and mobile devices.

• Install or replace computer hardware and peripherals.

• Perform initial troubleshooting on computer-related equipment and arrange for additional support.

• Participate in the planning and implementation of computer upgrades, enhancements, and expansions.

• Schedule and provide training sessions as needed to meet customer needs.

• Maintain inventory of computer-related hardware and software.

• Work collaboratively with department technical liaisons to resolve customer issues.

• Maintain a high degree of professionalism in actions, demeanor, and dress.

• Ensure up-to-date support and troubleshooting information is available for customers to reference.

Additional Skills & Qualifications:

• Bachelor’s degree in computer science or applicable work experience

• 3+ years of IT support experience

• Proven track record in an enterprise-level technical support role for at least three years, providing various hardware/software troubleshooting.

• Extensive knowledge of Windows 10 and Microsoft Office, including Project and Visio.

• Experience with endpoint management software platforms, desktop provisioning technologies like SCCM, PXE, and JAMF.

Pay and Benefits

The pay range for this position is $25.00 - $32.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chicago,IL.

Application Deadline

This position is anticipated to close on Mar 27, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.