Job Information
AON Account Specialist Development & Service Excellence Leader in United States
Are you a client service leader within the property casualty insurance segment who enjoys leading people and establishing relationships? This could be an outstanding role for you!
Aon is looking for an Account Specialist Development & Service Excellence Leader!
The Account Specialist Development and Service Excellence Leader will collaborate with the CSDLs, Account Specialist Managers, Account Executive Leaders, and COO’s to develop and execute an evolving strategy around Account Specialist talent, development, and service optimization. This role will work with both Account Specialist leadership and Account Executive Leadership to understand and remediate service issues, and to consistently provide a robust training and development plan to support 450 colleagues.
This position will report to a Regional COO with ultimate accountability to improve client retention by supporting our Account Executives and Account Specialists.
Core Responsibilities:
Manage training curriculum for new hires and experienced colleagues and institute a feedback process where training continually evolves to meet the needs of our clients
Regularly meet with Account Executive Leaders to discuss and evaluate adequacy of AS capacity
Execute quarterly stewardship calls with AE leaders to gather feedback on AS team support and performance
Where there are challenges locally between AE’s and Account Specialists facilitate dialogue in partnership with the Client Service Delivery Leader to problem solve and execute an outcome; ensure hybrid compliance
Support service escalations and identify functional and/or process changes that would improve the client and/or colleague experience; monitor service escalation items for trends
Support the development of an AS talent pipeline, including new or additional career path opportunities for experienced colleagues
Design and execute an AS engagement plan designed to improve retention
Create a formal “Aon Connector” list nationally to ensure the connectors are all willing to support new colleagues and can provide a consistent experience
Support and accelerate Aon’s 3 x 3
Required Experience:
10+ years of relevant experience; experience in either Broking or Account Management functions preferred
Property & casualty insurance experience required
Previous management experience strongly preferred
Demonstrated ability to lead through influence
Strong organizational skills, including the ability to multi-task and work within deadlines
Strong project management discipline and experience leading projects independently
Professional approach and strong written and oral communication skills
Strong product and technical knowledge
Proficiency in Microsoft Office Suite including Excel, Outlook, Word, and PowerPoint
P&C license required
Bachelor’s Degree
The target salary range for this position is $140,000.00 to $180,000.00 (US Dollar) annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. This position is eligible to participate in one of Aon’s annual incentive plans. The amount of the incentive varies and is subject to the terms and conditions of the applicable incentive plan.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows colleagues to handle wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart working!
Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, we are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diversified team of colleagues and is an affirmative action employer. People with criminal histories are encouraged to apply.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
#LI-Hybrid
2540783
Are you a client service leader within the property casualty insurance segment who enjoys leading people and establishing relationships? This could be an outstanding role for you!
Aon is looking for an Account Specialist Development & Service Excellence Leader!
The Account Specialist Development and Service Excellence Leader will collaborate with the CSDLs, Account Specialist Managers, Account Executive Leaders, and COO’s to develop and execute an evolving strategy around Account Specialist talent, development, and service optimization. This role will work with both Account Specialist leadership and Account Executive Leadership to understand and remediate service issues, and to consistently provide a robust training and development plan to support 450 colleagues.
This position will report to a Regional COO with ultimate accountability to improve client retention by supporting our Account Executives and Account Specialists.
Core Responsibilities:
Manage training curriculum for new hires and experienced colleagues and institute a feedback process where training continually evolves to meet the needs of our clients
Regularly meet with Account Executive Leaders to discuss and evaluate adequacy of AS capacity
Execute quarterly stewardship calls with AE leaders to gather feedback on AS team support and performance
Where there are challenges locally between AE’s and Account Specialists facilitate dialogue in partnership with the Client Service Delivery Leader to problem solve and execute an outcome; ensure hybrid compliance
Support service escalations and identify functional and/or process changes that would improve the client and/or colleague experience; monitor service escalation items for trends
Support the development of an AS talent pipeline, including new or additional career path opportunities for experienced colleagues
Design and execute an AS engagement plan designed to improve retention
Create a formal “Aon Connector” list nationally to ensure the connectors are all willing to support new colleagues and can provide a consistent experience
Support and accelerate Aon’s 3 x 3
Required Experience:
10+ years of relevant experience; experience in either Broking or Account Management functions preferred
Property & casualty insurance experience required
Previous management experience strongly preferred
Demonstrated ability to lead through influence
Strong organizational skills, including the ability to multi-task and work within deadlines
Strong project management discipline and experience leading projects independently
Professional approach and strong written and oral communication skills
Strong product and technical knowledge
Proficiency in Microsoft Office Suite including Excel, Outlook, Word, and PowerPoint
P&C license required
Bachelor’s Degree
The target salary range for this position is $140,000.00 to $180,000.00 (US Dollar) annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. This position is eligible to participate in one of Aon’s annual incentive plans. The amount of the incentive varies and is subject to the terms and conditions of the applicable incentive plan.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows colleagues to handle wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart working!
Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, we are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diversified team of colleagues and is an affirmative action employer. People with criminal histories are encouraged to apply.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
#LI-Hybrid