Jobs for People with MS: National MS Society

Job Description

A client in St. Louis, MO is looking to add a Client Application Specialist to their team. This person will, under limited supervision, serve as liaison for application support between application consumers, product team members, subject matter experts, IT staff and leadership. Responsible for quality delivery of a consultative support experience through technical problem-solving and generalist knowledge of applications. Serve as a consumer advocate and primary communication channel for any consumer of the application products and services. Provide in depth application support to business partners and team members with a target of 50% first call resolution on all assigned tickets. Participate in client-facing discussions as a subject matter expert on the general functionality of the system and software

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

• Bachelor's Degree or equivalent experience

• 4+ years of client-facing experience

• experience acting as a liaison between the external client and the IT departments

• 'external' client experience

• Advanced oral and written communication skills demonstrating client-facing ability to share and impart knowledge - Underwriting or Insurance industry knowledge

• Oral and Written multi-lingual skills

• XML experience

• SQL &; PL SQL

• ServiceNow null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.