Job Information
Chesapeake Regional Healthcare Unit Secretary in Chesapeake, Virginia
Summary
The Unit Secretary is responsible for serving as the receptionist for the assigned nursing unit, and for performing various secretarial functions to fulfill clerical/computer-based duties, support patient/staff safety, and enable the efficient functioning of the unit. 12 hour shifts
Essential Duties and Responsibilities
These duties and responsibilities described below represent the general tasks performed daily; other tasks may be assigned.
Demonstrate responsibility for individual performance and efficient utilization of products, supplies, equipment, and time to ensure the timely completion of duties and to promote financial viability through provision of services
Demonstrate excellence in customer service and engage in positive service recovering within scope of practice
Serve as the receptionist for assigned nursing unit by keeping work areas neat and clean; maintaining order forms, office supplies, and nourishments as needed
Organize and reprioritize work based on patient’s needs, available resources, and unit requirements
Ensure emergency readiness and initiate timely emergency measures as appropriate according to role responsibilities
Support patient care/safety by responding to patient call lights and monitor alarms promptly and directing traffic during emergencies
Manage multiple phone lines and communicate requests/needs related to incoming and outgoing calls, taking accurate messages, and relaying them in a timely fashion
Maintain electronic medical record system accurately, utilizing downtime forms and processes when required
Adhere to all age-appropriate protocols to ensure patient safety based on development needs
Contribute to the prevention of infectious diseases among employees, patients, and visitors by adhering to the infection control policies and procedures
Maintain a working knowledge of equipment used in daily operations of the unit
Carry out procedures necessary for transportation arrangement for patients going to other hospitals, COBRA forms for transfer, and copying charts to be sent with the patient
Assist with orientation of new personnel by providing constructive feedback and coaching
Report environmental safety hazards, including damaged and broken equipment, in a timely manner
Complete employee accident reports and contribute information for improvement and mitigation
Attend required orientations, meetings, and in-services
Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care
Review unit/department communication to maintain a working knowledge of job responsibilities and operational changes/improvements
Display positive customer relations to include, but not limited to:
Treating all customers with dignity, respect, and a welcoming attitude
Displaying the appropriate verbal and non-verbal communication skills
Anticipating customer’s needs and respond appropriately before the situation requires action
Maintain confidentiality of patient information
Maintain effective communication systems with other hospital departments
Education and Experience
Minimum Required Education: High school diploma or equivalent
Preferred Education: Successful work experience in Unit Secretary or like role, working knowledge of medical terminology
Experience: Not applicable
Certificates, Licenses, Registrations
Applicant must obtain BLS certification within 90 days of employment