Jobs for People with MS: National MS Society

Description

Job Description:

In this role associates are required to understand different operational techniques and have high level of attention to detail. Accuracy of processing is of utmost importance followed by speed. He/she should consistently deliver results that meet or exceed expectations & understands how the business operates and suggests changes to improve the process. This role would report to the Team Lead or the Operations Manager.

Key responsibilities:

• Meets and/or exceeds the set productivity and accuracy targets.

• Participate in ad-hoc operational projects and audits

• Understand operational goals, vision, charter and process steps

• Execute on assigned project components of specific audit processes

• 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day

• Follow SOPs as prescribed and provide inputs to improve the process.

• The candidate should work from office on all 5 days of the week

Basic Qualifications

• Any UG Degree (JP Lang specialists will require N4 level cert.)

• Proficient in Internet navigation

• Has problem solving skills and attention to detail.

• Has good written and oral communication skills

• Meets and/or exceeds productivity and accuracy targets for assigned audit/quality processes

• Drive process/system improvements basis ongoing trends/gaps identified

• Carries out tactical issue based communications with internal teams

• Proficiency in computer applications and a flair for browsing the internet

• Previous experience working with Japanese language

• Able to write queries using SQL & Macros

Preferred Qualifications

• Has Exposure to MS office

• Proficient in Internet navigation and keyboard typing skills

• Has problem solving skills and attention to details

• Has statistical knowledge on averages, trend, outliers, charting, etc. would be an advantage

• Ability to work independently and think ‘out of the box’

• Should be able to ‘dive deep’ and identify the root cause of the issues and get them fixed by coordinating with different teams.

• Knowledge of Japanese kanji characters to conduct analysis on translated information (Japanese to English and vice versa) with ease.

• Has strong organizational skills and able to juggle multiple tasks at once

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