Jobs for People with MS: National MS Society

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

The Team and Role:

The Technical Product Support Specialist will support the Customer Care operations and development for our B2B group, as well as assisting in the operation and development of Logitech’s B2B customer care department.

The B2B Technical Product Specialist is responsible for creation of both internal and customer-facing technical content, special customer care projects and much more.

This position needs a person with a ‘can do attitude’ as well as someone who feels empowered to actively participate, share their opinion, drive improvement and be a change agent. A key factor is fully representing the voice of the customer to internal and external groups as needed.

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success at Logitech. In this role you will:

• Develop and maintain a high level of product and troubleshooting content for B2B products

• Partner with B2B technical customer care team to create customer-facing troubleshooting documentation

• Contribute to regular and ad hoc reports on customer care operation, in conjunction with B2B customer care team and data analysts (Experience with Zendesk Explore Reporting, Adobe Analytics or Google Analytics is a plus)

• Work with multiple teams to implement new processes and improvements for B2B customer care

• Assist in development and operation of Logitech B2B customer care

• Special projects as directed

• Work with other product specialists to maintain consistent customer care experience across B2B products

Key Qualifications:

For consideration, you must bring the following minimum skills and experiences to our team:

• Strong written communication skills

• Demonstrated project management skills

• Proven ability to effectively multi-task and work independently with attention to detail

• Experience working with large teams and/or co-workers in different timezones

• Ability to look at customer contact data trends and summarize for a wide audience ranging from executives to HW/SW engineers, to sale and marketing reps

Preferred Qualifications:

• At least 2 years working in/closely with a customer care organization

• Experience working with highly technical products (preferably video conferencing and collaboration products)

• Experience using and supporting enterprise products from mice & keyboards, webcams, and meeting room hardware and software.

• Experience using video chat/conferencing software

• Experience creating customer-facing documentation

• Experience working with data and creating reports

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible .

#LI -MK1

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.