Jobs for People with MS: National MS Society

Job Description Summary

Job Description

Summary :

In this role, you will be a part of a central global governance team and responsible to manage and govern relationship with various vendors who delivers services in People Operations workstreams. Your specific role would focus on vendor providers in APAC. Your key responsibilities will include vendor SLA management, KPI management, liaison with sourcing, finance, legal, DT, vendor escalations.

Essential Responsibilities:

• Establish and maintain strong relationships with payroll, benefit, and other People Ops services vendors, acting as the main point of contact for all vendor-related matters.

• Provide oversight to strategic HR Operations suppliers. Ensure Business Process Outsourcing compliance with SLAs and act as the primary point of contact for customer escalation support and resolution.

• Lead and drive daily/weekly operations huddles including timeliness and quality metrics accountability.

• Establish & orchestrate Business partnership connects (i.e., Sub-org pods, HR Ops 1:1's, Talent Acquisition weekly sessions)

• May lead small projects with low risks and resource requirements.

• Has the ability to propose different solutions outside of set parameters to address more complicated, day-to-day problems.

• Ensure that the metrics used to evaluate performance are properly tied to business outcomes and bias-free, and that the associated communications around these metrics are clear.

• Manage delivery of performance feedback to vendor organizations and oversee action plans and corrective measures which may arise from the performance management process.

• Monitoring vendors to ensure compliance with company policies, attending company meetings, and informing new vendors of their responsibilities.

• Monitor performance metrics and key performance indicators (KPIs) to evaluate vendor performance and drive improvements as needed.

• Collaborate with the Sourcing and Legal to negotiate and manage vendor contracts. Ensure that contracts are properly drafted, reviewed, and executed.

• Monitor vendors' compliance with contractual obligations, legal requirements, industry standards, and regulatory guidelines. Identify and mitigate risks associated with vendor relationships.

• Participate in the selection and evaluation of vendors, conducting due diligence to assess their capabilities, financial stability, and reputation. Make recommendations for vendor selection based on objective criteria.

• Develop and implement a vendor governance framework, including policies, procedures, and guidelines, to govern vendor relationships and ensure consistency across the organization.

• Proactively identify and address issues, conflicts, and escalations with vendors. Facilitate effective communication and problem-solving between internal stakeholders and vendors to resolve issues in a timely manner.

• Work closely with internal stakeholders to align vendor strategies with the organization's business goals and objectives. Identify opportunities to optimize vendor relationships, drive cost savings, and improve operational efficiency.

• Collaborate with cross-functional teams, including procurement, legal, finance, IT, and business units, to ensure effective vendor management and alignment with organizational requirements.

Required:

• Bachelor's degree in the field of HR, Engineering, Business, or Supply Chain Management.

• Greater than 5 years of progressive work experience (post education) in the fields of services, technology, HR

• Strong communication skills in the form of written, verbal, and formal presentation. Candidate should have the ability to effectively communicate with, and influence staff made up of many disciplines at all management levels.

• Good negotiation skills.

• Flexibility to shift priorities and manage variety of tasks at any one time

• Desired qualifications include multiple years of Program Management experience.

Desired:

• Experience in People Operations Delivery & Administration

• Experience in Contract Management

• Demonstrated ability to analyze and resolve problems

• Ability to document, plan, market and execute programs

• Project management skills