Job Information
Frontier Credit Union Floating Teller in Challis, Idaho
This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2220415
Position Overview:
Responsible for handling member service activities in a credit union branch. Maintains a friendly demeanor and serves as a knowledgeable resource with each interaction. Provides support to members including information on our products and services, technical assistance, and financial transactions as requested. Ensures member has the products and services needed to benefit their financial status. Seeks to provide one-visit resolution or when applicable refers members to subject matter experts. Provides Frontier Credit Union members proactive, professional, and knowledgeable service while maintaining efficient completion of credit union business activities. Position will be primarily based out of the Challis or Arco Branch, depending on where the candidate resides. However, floating between other branches will be required as needed. Frontier pays employee\'s mileage and travel time when reporting to work at a branch that is not their \"homebase\" branch.
Essential Functions:
- Identifies and responds to members needs with expert level knowledge of credit unions products and services, promotions, operational practices, policies, procedures, and team members.
- Actively and professionally cross-sells beneficial products and services to enhance the financial success of our members.
- Accurately and efficiently completes financial transactions upon the request of members.
- Researches and resolves discrepancies and account errors. Works other departments to obtain information and/or to correct transactions.
- Consistently makes positive contributions to meet/exceed personal, team, and organizational goals.
- Provides exceptional internal and external member service.
- Understands, applies, and complies with all Credit Union Policies and Procedures, State and Federal laws and regulations, and adheres to requirements set forth by the Bank Secrecy Act (BSA).