Job Information
ILLUMINATION FOUNDATION Enhance Care Management (ECM) Program Coordinator in Cerritos, California
“Every person deserves compassion, dignity, and the safety of a place to call home.”
Homelessness is the largest social and public health crisis in California. Illumination Foundation (IF) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.
Job Description
The Program Coordinator is an administrator role dedicated to upkeep, management, and oversight of front-end and back-end programmatic processes. These include elements of quality assurance, compliance tracking, onboarding, and monitoring inflows and outflows of program volume. This role operates in a fast-paced environment wherein multiple tasks are balanced concurrently. This role requires a high-level of organizational, technological, and communicational skills. This individual will also be centrally involved in communicating information to management and lead housing entities and will be relied on for insight into program happenings.
The pay range for this role is $27.00-$28.00 per hour.
Responsibilities
Referral / Authorization Processing
Reviewing incoming referrals in under 2 business days.
Assessing if additional supporting documents are needed.
Calling referrer contact if issues are presented with referrals.
Inputting Client Personal Health Information (PHI) into various Health Network Portals and internal HER/AICA.
Upon referral review, note all questions that may need to be answered by referral contact in order to ensure the client referred meets admission criteria.
Utilize Google Spreadsheet/Microsoft Excel to create necessary data tracking information.
Responsible for managing ecmreferrals@ifhomeless.org email
Assistance with Hiring and Onboarding
Utilizing JazzHR and any other IF relevant hiring platforms to vet candidates, and coordinate and conduct interviews
Collaborate with management and HR in the onboarding process; this entails processing
individuals for hire, communicating relevant onboarding details to management and other relevant parties, coordinating the necessary inflow of hires to match referral volume, etc.
Quality Assurance / Compliance
Auditing charts belonging to Lead Care Managers; this entails charts in IF’s EHR, and any other relevant external portals harboring these charts. Auditing requires an examination of deficits in documentation. Deficits in this case are measured against internal and external (contracted) demands, standards, and benchmarks.
Assisting management and lead entities in gauging productivity and performance
Communicating with managerial and lead staff regarding audit / performance results. This is extremely important to parallel the act of auditing insofar as the manager / lead is incumbent to enforce and address any items uncovered in the audit procedure.
Professional Conduct
Demonstrate a commitment to Illumination Foundation’s mission and core values while developing and maintaining respect and harmony with all employees and management. Implements programs and policies designed to maximize the efficiency of the program and ensure that all client needs are met.
Must display full understanding of all program dimensions / operations / requirements
Must demonstrate the ability to motivate staff, grasp new skills/procedures and foster a positive attitude toward changes.
Must be an asset to the organization and a positive influence on co-workers, while displaying respect toward clients and others in the workplace
Acts in an ethical manner reflecting core values of integrity, transparency, accountability, respect and responsibility.
Models openness, honesty and accountability to colleagues, volunteers, donors and all others involved with Illumination Foundation.
Must maintain confidentiality of work related information and materials.
Must accept personal responsibility and accountability for performance of duties.
May conduct / be involved in
- Tally and collect all data and statistics on ECM referrals, ECM program, program utilization, and operation analytics. Provide reports as requested.
Statistics and Data Report
Policy and Procedures Development.
RC Program and Workflow Development.
Special Projects as requested.
Preferred Experience/Minimum Qualifications
Required:
Possess a proficient ability and willingness to learn and adapt
Be flexible, open, conscientious, and have a good / positive attitude
Possess marked social aptitude / a keen ability to work in social environments
Must be an excellent communicator, and understand flexibility and variability in different communicative styles.
Proficiency in Microsoft 364 (Mail, Docs, Sheets, Calendar).
Preferred:
Comprehensive knowledge of the ECM program
Bilingual in English and Spanish.
Benefits
Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan
Dental and Vision Insurance
Life, AD&D and LTD Insurance funded 100% by Illumination Foundation
Employee Assistance Program
Professional Development Reimbursement
401K with Company Matching
15 days' vacation PTO/year
6 days sick PTO/year
10 days holiday PTO/year
Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans
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