Job Information
Century Casino Caruthersville Cage Supervisor in Caruthersville, Missouri
POSITION SUMMARY
The employee in this position is responsible for providing superior service to both internal and external guests. All employees are required to practice the customer courtesy skills to ensure our guests are afforded a remarkable experience. The Cage Supervisor is responsible for assisting the Cage Manager in the successful operation of the Cage. The Cage Supervisor is also responsible for providing information to employees and guests about events in the casino, supervising all cage employees in the performance of their duties, and making sure that areas are clean and safe for guests and employees.
JOB DUTIES AND RESPONSIBILITIES
The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.
- Ensure at all times operating principles are being adhered to:
- Clean - Keep all areas clean and pristine.
- Safe - Follow all safety policies and procedures.
- Friendly - Use customer courtesy skills to provide superior guest service.
- Fun - Have fun! Be interactive with all internal and external guests while maintaining professional standards.
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``` 2. Interact with all guests and employees to positively affect interactions with guests and employees and demonstrate resiliency to deal with difficult guests in all types of business conditions. Work effectively and courteously with fellow employees.
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``` 3. Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and employee and guest information.
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``` 4. Responsible to the Cage Shift Manager/Cage Manager for successful performance of assigned duties.
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``` 5. Responsible for the supervision and performance of the cage and employees during the shift. Evaluate employees on job performance.
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``` 6. Assist and advise other departments and company employees, as necessary, to assure the success of the cage and the company overall.
Ensure all company standard operating procedures, gaming regulations, federal regulations (Title 31 compliance) are being followed.
Review staffing levels to maintain proper customer service levels.
Delegate authority and assign responsibilities as needed.
Communicate any problems with Cage management and other departments through required reports.
Completes all company-required training within designated time frames.
Ensure the security of all casino funds.
Administer disciplinary action as necessary.
Evaluating business demands and ability to fill in positions such as Cashier and Senior Cashier when necessary.
Other duties as assigned.
WORKING CONDITIONS/ESSENTIAL FUNCTIONS
Ability to analyze and interpret departmental needs and results.
Ability to solve complex problems.
Ability to perform assigned duties under frequent time pressures in an interruptive environment.
Good comm