Job Information
Harvard University Card Services Representative I in Cambridge, Massachusetts
66140BRAuto req ID:66140BRJob Code:400102 Accounting Assistant IV Department Office Location:USA - MA - Cambridge Business Title:Card Services Representative ISub-Unit:------------ Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :052Time Status:Full-time Union:55 - Hvd Union Cler & Tech Workers Basic Qualifications:
The following qualifications are the minimum threshold for which a candidate must meet in order to be considered for this role.
- Post high school education, or equivalent experience in financial, banking or credit union.
Additional Qualifications and Skills:
The following qualifications are strongly preferred. If you meet some, but not all, we still encourage you to apply. We value employees with a willingness to learn.
Experience in a financial, banking or credit union environment, preferred
Must possess strong attention to detail
Excellent customer service skills, organization skills and the ability to multitask in a fast-paced environment.
Excellent verbal and written communication skills required.
Must be proficient with MS Excel, Word, Internet, Email (Outlook), other applications as required.
Self-motivated with excellent problem-solving skills.
Strong interpersonal skills.
Additional Information:
Please provide a cover letter with your application.
Please note: Harvard University requires a pre-employment reference and background screening, which includes OFAC (Office of Foreign Assets Control).
Harvard University is unable to provide work authorization and/or visa sponsorship.
This position has a 90-day orientation and review period.
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
Accessibility:
Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request an accommodation or have questions about the physical access provided, please contact our University Disability Resources Department.
Department:Harvard FCU Card ServicesPre-Employment Screening:Credit, Criminal, Identity, Prohibited PartiesSchedule:Monday - Friday, 7 hrs/day, 35 hrs/week with a one-hour unpaid lunch break each day. Additional hours may be expected depending upon the business needs of the department.
Expected to attend after hours meetings and events. This position is overtime eligible and part of the bargaining unit.
Job Function:Finance Position Description:
Receives and responds to emails and phone inquiries from credit union personnel and members in a timely manner.
Receives and processes ATM/debit and credit card forms.
Monitors and processes returned ATM/debit and credit card orders.
Monitors and edits rejected new ATM/debit card orders.
Posts ATM/debit transaction exceptions.
Audits debit card lost and stolen report.
Audits new credit card orders and monitors incomplete information.
Monitors and processes card holds and fraud reports.
Reviews and edits cardholder changes such as international addresses, phone numbers, emails and name changes on card systems.
Reviews and processes monthly ATM/debit and credit card reissues.
Reviews and processes ATM/debit and credit card adjustments.
Sends credit card payment reversal notices and notification changes to members in a timely manner.
Monitors ATM/Debit and credit card reports.
Performs other job-related duties and projects as necessary.
School/Unit:Harvard Federal Credit Union EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Working Conditions:
Work is performed in an office setting.
Job Summary:
Harvard Federal Credit Union (Harvard FCU) has a dynamic small-business atmosphere where every member of the team has a significant impact on our success. Our headquarters and flagship branch are located in the heart of Harvard Square, surrounded by shops, restaurants, and the vibrant University community. We are looking for talented, member-centric individuals to join our growing team. If you have energy, enthusiasm, and thrive in a fast-paced environment, please read on.
Position Description:
This position works independently and as part of a team to support the operational functions to enhance efficient and effective card servicing and superior member support. Specifically responsible for ATM/Debit and Credit Card operational support service. This role will also provide timely, accurate and professional assistance to members and staff on all card service inquiries.
Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.Benefits:We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Work Format:Hybrid (partially on-site, partially remote) LinkedIn Recruiter Tag (for internal use only):#LI-AS1Work Format Details:This is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.About Us:Harvard FCU is one of the fastest growing Credit Unions in the country and a leader in our industry. As a not-for-profit cooperative, we put our members’ best interests first in all that we do. We are passionate about service and fanatical about solving problems. Integrity and transparency are the foundation of Harvard FCU’s philosophy. Our mission is to enhance our members’ lives by developing and offering trustworthy products that are easy to understand, easy to use and best suited to meet their financial needs.
Harvard FCU: https://harvardfcu.org/