Jobs for People with MS: National MS Society

All the benefits and perks you need for you and your family:

• Benefits from Day One

• Paid Days Off from Day One

• Student Loan Repayment Program

• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Monday – Friday, 8:00AM – 5:00PM

Location: 1035 Red Bud Road, Calhoun, GA 30701

The community you’ll be caring for: AdventHealth Gordon

· Four seasons of outdoor activities, including whitewater, hiking, camping

· Named #4 on NICHE magazine’s “Best Cities (under 100,000) to Raise a Family”

· Affordable land and homes

· Outstanding qualify of life

· Strong cultural community

· Access to excellent public and private K-12 education

· Convenient location between two large metropolitan areas: Atlanta and Chattanooga

The role you’ll contribute:

In partnership with management and other leaders, the Supervisor will oversee daily operations and specific administrative functions of centralized service line(s) within the centralized Consumer Experience Center (CxC). The Supervisor will assist with frontline service delivery and serve as the first point of contact for any employee-related concerns. The supervisor serves as a mentor and role model to frontline staff and will be readily available to provide team members with the tools and training needed to meet established service goals. In addition to supporting employees and direct service delivery, the Supervisor will act as a single point of contact for initial communication with interdependent functions within the CxC. As such, they are responsible for facilitating bidirectional communication between frontline staff, other CxC functions, and leadership. In addition to assisting with these functions, the Supervisor may be responsible for managing staff schedules, approving leave, and assisting with payroll, among other functions; there may be instances when this position is requested to perform additional duties on behalf of the Manager. Because the CxC is a technology-dependent department, the Supervisor must demonstrate competence to operate across various technology platforms. The Supervisor must exhibit strong dedication to providing outstanding customer service, accept responsibility for maintaining relationships that are equally respectful to all, and ensure the delivery of a high[1]quality service that consistently meets established performance indicators within a rapidly growing centralized enterprise.

The value you’ll bring to the team:

· Demonstrate through behavior AdventHealth's mission, vision, values and service standards as outlined in the organization's Whole Care Experience training

· Oversee, assume accountability, and perform administrative duties for the daily and ongoing function of assigned functional area(s)

· Maintain competence to resolve direct consumer interactions during high-volume times or when frontline employees require additional support within assigned functional area(s)

· Monitor and report on service performance, including volumes, wait times, abandonment rates, and other core productivity and performance measures in real-time and retrospectively

· Utilize proper escalations when issues arise and see them through to resolution

· Communicate to team members and demonstrate through action the importance of providing consumers with excellent customer service

· Provide coaching and ensure team members are equipped with the tools and training needed to meet accuracy standards, productivity, and customer service goals

· Audit performance and provide education to frontline staff to maintain or exceed accuracy standards; communicate these efforts to the quality and training teams to identify and enhance new hire and ongoing training and quality efforts

· Present regular written and verbal direction to employees to ensure they are well-informed of their performance of job responsibilities and attendance

Qualifications

The expertise and experiences you’ll need to succeed :

· Associate's Degree in Healthcare Administration, Business or a related field OR,

· One to two years of leadership experience in healthcare and/or a contact center environment OR,

· Currently in a lead position within the department for at least 6 months.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Experience

Organization: AdventHealth Georgia

Schedule: Full-time

Shift: 1 - Day

Req ID: 24019718

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.