Jobs for People with MS: National MS Society

As an Order Management Specialist , you will provide a high level of customer service to our Business-to-Business (B2B) Customers. You will process customer inquiries and orders via EDI and email following established protocols. You will build and maintain business relationship with an assigned pool of Customers. You will participate in continuous process improvement initiatives to bring solutions to Customer needs. You will manage new or complex Customer needs that require timely, creative and innovative solutions. You will escalate customer issues appropriately within the organization and maintain responsibility for follow-through to ensure satisfactory resolution. A highly motivated, team player who strives to consistently provide a superior customer experience is required in this position.

This position is a great transition role for Teachers moving out of the classroom as well as recent college graduates looking for positions leading into Supply Chain Analyst opportunities. This role is an hourly position starting in the $24-26/hr range based upon prior experience and skillset.

This role will work on a hybrid (3/2) basis out of our office in Burlington, MA.

What you will do:

• Enter, process and manage orders in our ERP system with active ownership and engagement from PO receipt to customer invoice

• Support Sales, Marketing, Supply Planning and Logistics on order-management issues

• Support successful execution of EDI transactions and trouble-shoot EDI Idoc errors for assigned pool of accounts

• Provide backup of accounts for other team members in their absence

• Navigate computerized systems for tracking, information gathering, and/or troubleshooting

• Respond in a timely and professional manner to all Customer inquiries. Identify resources within Supply Chain to support timely response to Customer inquiries

• Create a positive experience for the Customer by consistently providing superior service and exceeding expectations

• Work collaboratively with Transportation, Supply Planning and Distribution Centers (DCs) to support on-time and accurate order fulfillment and delivery to meet customer requirements

• Support on-boarding training for new associates and cross training of existing team members

• Provide insight on and champion process improvement opportunities and the elimination of non-value-added work

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Keurig Dr Pepper is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.