Job Information
Legends Hospitality Account Manager in Buffalo, New York
Description
POSITION: Account Manager DEPARTMENT: OperationsREPORTS TO: Executive Vice President, MerchandsingFLSA STATUS: Exempt
LEGENDS & ASM GLOBAL
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.
Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.
ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.
Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!
THE ROLE
The Account Manager will lead day-to-day operations for customer relationships with a focus on providing our customers/partners world-class service and strategic solutions resulting in increased customer retention and revenue. The Account Manager oversees customer orders from start to finish to ensure completion, accuracy, and customer satisfaction.
ESSENTIAL DUTES AND RESPONSIBILITIES
The Account Manager plays a vital role in the Company. Other duties may be assigned to meet business needs. The essential duties and responsibilities of the position include:
Manage all aspects of current customer relationships
Actively engage and plan with current customers, proactively, to achieve their goals
Meet with current accounts, in person or virtual, on a regular basis (weekly, monthly, quarterly)
Enhance current customer relationships with focus on new/improved branded merchandise solutions to meet their needs or goals for a project
Lead all aspects of customer engagement: customer meetings, proposals, ideation for branded solutions, securing orders, entering orders, customer satisfaction and follow up after an order or project, etc.
Use creative thinking and industry knowledge to curate the best solutions for a customer/partner and drive the best ROI for their business
Responsibility and accountability for individual and department revenue growth targets and budget management
Manage all customer/partner deliverables (solutions proposals, orders, achieving targeted in hands dates, etc.) to ensure quality standards and client expectations are met and we are compliant with all licensing guidelines (where applicable)
Support corporate sales team for all aspects of current customer or new relationships
Utilize CRM as a tool for customer management and revenue generation
Work with other departments to ensure satisfactory fulfillment of all client deliverables/communication
Strive to achieve company and department goals and objectives
Develop strong, long-term relationships with both customers and co-workers
SUPERVISORY RESPONSIBILITIES
Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
A bachelor’s degree
A minimum of one year of experience in a similar position, or
An equivalent combination of education and experience (preferably in customer service, marketing or sports management)
Proficient in Microsoft Office products, invoicing systems, CRM
SKILLS AND ABILITIES
Good interpersonal and customer service skills, well-developed verbal and written communication skills, and the ability to work with internal and external clients
General business acumen with a focus on business strategy and branded solutions strategy
Strong personal management, communication, time management and organizational skills; proven ability to multi-task and manage projects on strict deadlines
Professional image and demeanor; strong ability to work well with co-workers and supervisors in team environment
Possess high degree of discretion and professionalism
Highly organized and able to manage multiple priorities and projects while working with many customers at the same time
COMPENSATION
Salary: $60,405.80
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On Site at AdPro
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.