Job Information
Confidential Employer Assistant Clinic Director in Broomall, Pennsylvania
Assist in the day-to-day activities of the clinic, while prospecting for new clients.
Responsibilities
- Plan for clinic according to company standers for excellent service and growth.
- Oversee the administering of tests, administrative tasks, and programs.
- Coordinate with staff and provide constructive feedback.
- Evaluate employee performance and meet with management.
- Monitor compliance with internal policies and industry standards.
- Ensure the clinic is clean and ready to serve customers.
- Handle incoming telephone calls from prospective customers as well as assist current customers.
- Review and evaluate procedures ranging from customer pricing and in office practices.
- Target specific areas in the day-to-day activities which may need to improve efficiency.
- Keep employees motivated.
- Ensure customer satisfaction and reporting any issues.
- Work and meet with management to get the best performance from staff.
- Oversee customer support processes and work to enhance customer satisfaction.
- Manage customer agreements with customer relations.
- Ensure that clinic staff conforms to all laws and established industry standards.
- Plan persuasive approaches to convince potential clients to do business with the company.
- Meet or exceed established sales goals with effective customer relationship management.
- Handle potential client follow-up; prepare for upcoming presentations; organize files and communicate with management.
- Sell all product offerings demonstrating professional sales ability, knowledge, and skills all product lines.
Daily data entry into QuickBooks as well as all pertinent tasks pertaining to QuickBooks.
Essential Qualifications
- Strong background and work experience in customer service and conflict resolution.
- Excellent computer skills and proficient in Excel, Word, and email programs.
- Excellent communication skills both verbal and written.
- Knowledge of contract management and experience in implementing best practices.
- Demonstrated leadership and vision in managing and/or major projects.
- Excellent interpersonal skills and a collaborative management style.
- A demonstrative commitment to high professional ethical standers in a diverse workplace.
- Excels at operating in a fast paced, community environment.
- Excellent people manager, open to direction and collaborative work style and commitment to get the job done.
- Persuasive with details and facts.
- Delegate responsibilities effectively.
40 hrs/wk.